Adaptability is part of our DNA: Madhavan Menon

Speaking about what he thinks the travel industry needs to do to restart business, Madhavan Menon, Chairman & Managing Director of Thomas Cook (India), says, “Adaptability is part of our DNA. Trust me, each and every travel agent will adapt, and is adapting already. I can see agents approaching us to book holidays for their clients, asking if we can provide them with packages. If you have the will to survive, you will adapt, however big or small you are. Even we are now adapting, with an increased focus on domestic business, which we had never put in before.”