Airbnb forays into travel services with Trips

airbnb-logoAirbnb moves beyond accommodation with the launch of Trips. Trips is a people-powered platform designed to make travel both easy and magical. Trips launches with three key areas – Experiences, Places and Homes, with Flights and Services to be added in the future. “Until now, Airbnb has been about homes,” said Brian Chesky, Airbnb CEO. “Today, Airbnb is launching Trips, bringing together where you stay, what you do, and the people you meet all in one place. We want to make travel magical again by putting people back at the heart of every trip.” Airbnb has also struck an exclusive partnership with Detour to offer access to experiential audio walking tours allowing people to discover neighborhoods in a totally unique and authentic way. At launch, audio tours will initially be available for Los Angeles with San Francisco, Paris, London, Tokyo and Seoul to follow by Spring 2017. With Trips, Airbnb also wants to make travel more social, helping connect the thousands of Airbnb users in a city on any given night. The launch of Trips also sees the introduction of a new identity authentication process that the Airbnb Experiences Community will be using. Hosts and guests will be asked to scan an official government ID (for example a passport, or driving license) and then take a simple selfie. After the ID is authenticated, the ID and selfie will be reviewed to confirm that both pictures appear to match. Having a more robust standard of authenticating identity will make the Airbnb community stronger and reaffirms Airbnb’s ongoing commitment to authenticity, reliability, and security. This new identity authentication step is required for all Experiences users, and is also currently being tested for homes bookings. Trips also leverages Airbnb’s existing Trust & Safety measures including a 250+ person global 24/7 support team, secure payments, messaging, profiles & reviews, and a new $1 million liability insurance program for eligible Experience hosts.
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