Aptech to train 700 CISF personnel at Mumbai’s CSIA for passenger assistance

Aptech has partnered with GVK Chhatrapati Shivaji International Airport Mumbai (CSIA) to train 700 CISF personnel in soft skills and to assist first-time travellers transiting through Mumbai’s domestic airport. Mumbai airport, the busiest single runway airport in the world, has been recognised as the world’s best airport  by Airports Council International for service quality that caters to 970-980 flights daily.
The Airport Council International has identified 217 subjective service attributes and 52 objective ones in calculating the level of service (LOS) standard. Thus, ensuring high standards of customer service at airports becomes a crucial but tedious exercise. The decision to upskill and train under the expert team from Aptech Aviation was necessary to ensure that the customer satisfaction levels are kept high.
Commenting on this partnership, Vishal Mehra, Senior Vice-President & Head of Industry Connects, Alliances & Placements, Aptech says, “Airport need to response rapidly to the changes of air passenger in order to meet their demands. Passenger satisfaction is increasingly important that may impact reputation and long-term profits of airports. Aptech has over two decade’s experience in training and skilling resources across 40 countries. With this partnership, Aptech Aviation will train approximately 700 CISF personnel in new-age soft-skills so that customer engagement and travel experience shall remain the top priority.”