The two-day Gulf Travel Show (GTS) concluded successfully with more than 2,500 buyers from 59 countries who met 40 exhibitors from across the world. The first-ever two-day virtual event of the region witnessed more than 3,000 one-to-one meetings between suppliers and travel agents, tour operators, tourism boards, airlines, hotels, TMCs and international agencies.

Sharing an update on the ongoing discussion with the GST Council, Pradip Lulla, Acting President and Vice President, Travel Agents Federation of India (TAFI), has said, “We had requested the GST Council and the Finance Ministry to review the refund of GST on air ticket refunds, and extend the date applicable for refund GST till March 31, 2021 due to the delay in total refunds by airlines. However, we have received no update on this. In fact, we even took this matter up during the APJC meeting. Unfortunately, the airlines argued that the government is not abiding by that. So agents who have submitted refunds after October 1, 2020 will not receive any refunds and GST will be deducted, because the airline has to pay to the government. Those who have submitted before October 1, their GST will not be cut, and will be duly refunded. The government is not willing to extend any leniency in this matter; since its a liability to the government, they will not allow anything to agents.” As per rule, if tickets are not refunded till September 30, 2020, then GST will not be refunded and customers will end up losing 5% in the economy class ticket and 12% in business class of the ticket value. TAFI has also filed a case in Supreme Court for airline refunds.

Aloke Singh has taken charge as the new CEO of Air India Express with tenure of three years. The former Senior Advisor- Airline Consulting, CAPA South Asia who has also worked with Oman Air as Chief Officer Network Planning takes over from K Shyam Sundar, who was leading the airline since March 2014. The profitable low-cost arm of Air India reported its highest-ever net profit of Rs 412.77 cr in financial year ending March.

Gujarat Tourism has been conducting multi-city roadshows across India to promote its tourism offerings at the Statue of Unity in Kevadia. They have so far conducted B2B meets at Chennai, Bengaluru, Raipur, Kolkata, Patna, Nagpur, Lucknow, Indore, and Bhopal. The state department is also participating in WTM Virtual to promote Statue of Unity among other things.

In India, regional aviation has always been a great business proposition on paper, says Varun Kumar, Team Leader – Consulting & Research at CAPA India. “In reality, it is extremely difficult to create a long-term sustainable business model for regional aviation in our country. Carriers such as Air Mantra, Air Pegasus, Air Costa and Air Carnival ceased operations within a span of few years, with some not lasting beyond a year,” he adds.

Commenting on the possibility of physical events, Dr. Mario Hardy, CEO, PATA, says, “While China has re-started full-scale domestic events and exhibitions with strict health protocols, not many other destinations have. No country has really started cross-border events due to borders still being closed and the risk of spreading the virus. I believe we will see most events being conducted virtually in 2021 with some being hybrid where local participants come together at a physical venue.”

The Assistant Director of Tourism in Leh, Jigmet Namgail, met with members of three tourism associations to discuss adventure and winter tourism – All Ladakh Tour Operator Association (ALTOA), Ladakh Mountain Guides Association (LMG) and the India Mountaineering Foundation (IMF). The team discussed the promotion of adventure and winter tourism in Leh. Ladakh government plans to set up a ski institute in Kargil to promote winter sports.  

Air China has been rated 4.1 out of 5 on the Safe Travel Score for the Asia Pacific region by Safe Travel Barometer. Air China, among Asia Pacific’s largest airlines, emerged as the leading airline in the region with a Safe Travel Score of 4.1 out of 5, having carried out various traveller health and safety initiatives. Air China was among the first carriers globally to resume domestic services after the COVID-19 outbreak grounded its fleet earlier in 2020. While the airline had basics covered such as mandatory face masks and sanitizers for passengers, it also initiated fogging of aircraft before or after every flight.

With easing of restrictions, Thomas Cook India and its group company, SOTC Travel, have announced the first physical holiday roadshows since lockdown – Thomas Cook India’s Freedom Month Celebrations and SOTC’s Freedom Month Carnival. The series of roadshows, in association with Accor and Marriott hotels, will be held on Sunday, November 8, 2020 from 11am to 5pm across key source markets of Delhi, Mumbai, Chennai, Bengaluru, Hyderabad, Ahmedabad, Kolkata, Pune, Kochi, Jaipur and Baroda. With a range of domestic and international destinations on offer, customers can avail of special deals/discounts and attractively priced flight-inclusive holidays starting at Rs. 10 790.00* – with a free holiday to Dubai* to be won. To ensure customer health and safety together with a personalised experience, an online pre-registration enables customers to book their preferred time slot. Rajeev Kale, President & Country Head – Holidays, MICE, Visa, Thomas Cook (India). said, “To assist our customers plan their perfect holiday and guide them through the new/updated travel protocols, we have simplified the booking process by bringing our Freedom Month Celebrations right to our customers’ doorstep! Held at Accor and Marriott hotels across India, we intended to provide Indians with a safe and smooth holiday booking experience and the assistance of our holiday experts, while availing of great offers.” He added, “Our Assured Program in partnership with Apollo Clinics ensures meticulous health & safety protocols. To further assist our customers, we have tied up with ICMR accredited labs to offer end-to-end COVID-negative certification services with contactless facilitation – across India. Our Safe Holiday Helpline is yet another meaningful consumer initiative – a free service to support customers in safe holiday planning.”

Eyeing the pent-up demand for travel, Thomas Cook (India) and its group company, SOTC Travel have introduced Crazy Deals in partnership with IndiGo with a range of options and value add-ons. On offer are domestic destinations such as Goa, Udaipur, Jaipur, Kerala, Himachal, North East, Ranthambore, Mussoorie, Rishikesh, Chittorgarh, Andaman, among others, and international short haul destinations such as Dubai and Maldives.   Rajeev Kale, President & Country Head – Holidays, MICE, Visa, Thomas Cook (India) said, “These great-value air-inclusive holidays are easy to book. With our pricing and inclusions, we aim to catalyse demand across India. Our Assured Program in partnership with Apollo Clinics ensures meticulous health and safety protocols across every touch-point and to further assist our customers, we have tied up with ICMR accredited labs to offer seamless, contactless end-to-end COVID-negative certification services – across India. Our Safe Holiday Helpline is yet another meaningful consumer initiative – a free service to support customers in safe holiday planning.”   Daniel D’souza, President & Country Head, Leisure, SOTC Travel said, “While Indian travellers are price conscious, they also seek value in their holiday package. SOTC has launched Crazy Deals in partnership with IndiGo. Travellers with pocket friendly budgets can now avail the best deals that offer air-inclusive value packages to domestic and international destinations. As customers recognise the value and peace of mind of booking with reputed brands, we have introduced a range of assured, insured holidays in line with our Safe Travel programme.”   Sanjay Kumar, Chief Strategy & Revenue Officer, IndiGo said, “We are pleased to partner with Thomas Cook India and SOTC to introduce air inclusive holiday deals. We also introduced products like 6E double seat, …