Delta releases ‘Code of Conduct’ for agents

IATA has sent out a circular to all BSP India agents that includes a six-page ‘Code of Conduct’ issued by Delta Air Lines this week. This information was uploaded and provided to the agents through BSPLink at the request of the airline. This includes Air France, KLM, Alitalia and Delta Air Lines. The document contains five main points. It touches on the subject of fares, redistribution of carrier content, rules about intellectual property, customer service and consequences of non-compliance with the Agent Code of Conduct. These include: cancelling the agent’s Electronic Ticketing Authority, withdrawing authority to issue traffic documents on the carrier’s behalf, and terminating IATA Resolution 824 – Passenger Sales Agency Agreement by withdrawing carrier’s appointment of the agent. IATA has asked agents to communicate with the airline directly in case of any clarifications.