MoCA consults partners to design upgraded AirSewa 2.0

The Ministry of Civil Aviation, in its meeting with industry stakeholders, invited suggestions for designing AirSewa 2.0, which would be the upgraded version of the AirSewa web portal and mobile app that was launched in November last year to make air travel convenient and hassle-free. Nodal Officers of all stakeholders like airlines, airports, immigration, customs, DGCA, etc. attended the meeting. All of them shared valuable suggestions for service improvement, enhancing user comfort and quick redressal of complaints, which will be considered for  incorporation in the design of AirSewa 2.0. This comes in line with the success of AirSewa1.0 which has been well received, with around 19,000 app downloads and over 65,000 web portal hits since its launch. More than 92 per cent of grievances have been resolved and most of them within the stipulated time limits.