Tag Archives: All Nippon Airways

All Nippon Airways (ANA) is offering its customers with applicable tickets a full refund with no cancellation fees. The airline has announced temporary change of services on select international routes due to the Coronavirus. This includes its flights to Delhi, Mumbai and Chennai from Tokyo that stand suspended as from April 25 to May 31, 2020. The total number of affected flights to these three India routes will be 180 flights. Requests for refunds can be made up to one year and 30 days from the travel start date (or issuance date if prior to travel). The total number of affected flights by ANA during the summer schedule (March 29 to April 24) is currently at 4,071 serving 72 different routes. An official statement by the airline states, “This is further to our earlier notice of temporary flight reductions/suspensions from India to Tokyo until 24th April 2020. Due to rapidly increasing COVID-19 cases globally, we will be extending the period of flight disruptions from 25th April until 31st May, 2020. For already issued tickets, we will allow special handling, i.e change at NO-ADC or full refund on pre-set conditions. In case of reissue, tickets can be reissued for travel on/before December 31st, 2020 and it will done from Airline side.” It also mentions that a special procedure is available, if all of the following conditions are met: For itinerary from/to Japan (Except WUH/HKG/MFM and Mainland China) 1) Applicable Ticket is 205 plate. 2) Date of Issue Ticket is On/before April 8th, 2020 3) Date of Original Departure is From February 26,2020 to May 31, 2020 4) Applicable Sector is an itinerary that includes flights from/to Japan on unused sectors.  

Air travel data and analytics company Cirium, in its latest report titled ‘On-time Performance Review 2019’, has named All Nippon Airways (ANA) as Asia Pacific’s most on-time mainline airline and network airline. Singapore Airlines achieves second place in the mainline airline category, followed by Thai AirAsia, JAL and Korean Air. India’s GoAir takes the tenth spot in APAC’s mainline airlines category.  It also reveals that Aeroflot leads the global ranking in most on-time mainline airline, while LATAM is the most on-time global network airline. According to the long-running analysis by Cirium, which provides the definitive ranking of the top 10 most on-time airlines and airports globally, by size and region, 86.7 per cent of Aeroflot’s flights operated on time in 2019.

Japan-based All Nippon Airways (ANA) is planning to launch its direct daily flight from Tokyo to Chennai starting from October. Speaking on the reception of 3rd Meeting of India- Japan Tourism Council, Suman Billa, Joint Secretary, Ministry of Tourism, says, “We are focused on building the relationship between India and Japan. For this, ANA is planning to launch its operations from Tokyo to Chennai. Though this is the initial phase of discussion, but if it materialises, it will be a daily flight.”

ANA will introduce a new, specially-developed tablet device in June called the ANA Communication Board. With speech and pictogram functionality, this new tool will support smoother communication at the airport and in-flight with passengers of multiple nationalities, as well as with those who require special attention. As a global leading airline, the ANA Communication Board will be capable of supporting communication in Japanese, English, Chinese and Korean, with plans to add an additional 13 languages, including Hindi as well. The software will also include terms to facilitate initial medical response in the event a passenger suddenly becomes ill or injured in-flight. Furthermore, the ANA Communication Board will improve interactions with customers who are hearing or speech-impaired. Until now, ANA has been using paper and pens to communicate with these passengers. By switching to a tablet solution including pictograms, ANA staff will be able to communicate more readily in a larger number of situations and respond to a wider range of customer needs.

All Nippon Airways (ANA) has announced the launch of direct daily flights ex-Mumbai to Narita on its new Boeing 787 with effect from March 27, 2016. Till now, it was only servicing New Delhi to Narita flights. On the new route, the Dreamliner will have flat beds, 46 staggered seats in business class, 21 in premium economy and 102 seats in normal economy class. This will make ANA the only airline to operate direct flights to Japan with business class seating. The airline has also announced introductory fares as well as special fares for the travel agents.