Tag Archives: DGCA

In response to a PIL, DGCA has specified that if an airline has already received ticket money from an agent but the agent has not received the same from the passenger, on cancellation, the credit shell can be utilised by the passenger up to March 31, 2021, where the passenger needs to pay the agent. If credit shell is unutilised till said date, the airline will refund the agent. The affidavit clarifies, “If the tour operator has already paid the money to the airline for purchasing the ticket for the client but the client is yet to pay that money to the agent, then on cancellation of ticket and converting it in to credit shell, the ticket will remain in the name of passenger and in case passenger utilises the credit shell he will pay to the agent and not to the airline. However, in case the passenger does not utilise the credit shell till 31st Mar 2021, then the airline will have to refund the amount as per proposed formulation and money will go back to same account of the agent from which the ticket amount was paid to the airline.” Additionally, “In case the passenger in whose name the ticket is booked does not utilise the Credit Shell till 31st March 2021, then the airline will have to refund the amount with interest prescribed in the formulation to the agent from whose account the ticket was booked.” The affidavit also states: (i) for passengers who have booked tickets prior to lockdown for travel upto May 24, 2020, refund of fares to the passengers covered under this category shall be governed by the proposed formulation related to credit shell …

Terming non-refund of tickets booked during lockdown and the creation of an involuntary credit shell by airlines as violation of the civil aviation requirements and provisions of the Aircraft Rules of 1937, DGCA has informed the Supreme Court that tickets booked on both domestic and international carriers for air travel between March 25 to May 3 this year will be fully refunded.

The Directorate General of Civil Aviation (DGCA) has initiated a safety audit of all the airports affected by the monsoons and of airlines in a phased manner, starting with Air India and SpiceJet, in the wake of the recent crash in Kozhikode. The aviation body said in a statement, “DGCA has started the safety audit of airlines and 12 airports affected by the monsoon, as of now. Audit of airlines to be done in a phased manner, beginning with Air India and Spice Jet.”

AirAsia India has become the most punctual airline for the month of July 2020 with an OTP of 98.1%, according to statistics released by DGCA for domestic airlines. Air Asia is followed by IndiGo (97.6%), Vistara (95.9%), SpiceJet (93.2%), Go Air (91.3%) and Air India (89.3%)

A report by Directorate General of Civil Aviation (DGCA) for June shows that 78.5% of complaints from passengers were regarding refunds. It added that 62% flights were cancelled due to commercial reasons (low load, clubbing of flights). The most complaints in June were against Air India, followed by TruJet and SpiceJet.

With the nationwide lockdown extended to May 3, DGCA, under the directive of Ministry of Civil Aviation (MoCA), has instructed all airlines to refund passengers full amount collected (without levying cancellation charge) within a period of three weeks from the date of request of cancellation of ticket. This applies to all tickets booked between March 25 and April 14 (referred to as the first lockdown period) for travel between March 25 and May 3, 2020, for both domestic and international air travel. The refund, however, applies only to those payments received by the airline during the first lockdown period.

According to the latest data provided by Directorate General of Civil Aviation (DGCA), passengers carried by domestic airlines during Jan-Feb 2020 were 251.50 lakh as against 238.56 lakh during the corresponding period of previous year, thereby registering annual growth of 5.42 per cent and monthly growth of 8.98 per cent. The passenger load factor in the month of February 2020 also saw an increasing trend primarily due to airlines offering promotional fares resulting in increased demand.

Directorate General of Civil Aviation (DGCA) has ordered screening of passengers from four more countries- Nepal, Vietnam, Indonesia and Malaysia in a bid to further strengthen precautionary measures to avert entry of Novel coronavirus (COVID-19). With this move, fliers from as many as 10 countries would be screened at Indian airports. The decision was taken after Rajiv Guaba, Cabinet Secretary on Saturday chaired a high-level meeting to review the status, actions taken and preparedness of States/UTs regarding management of Novel Coronavirus (COVID19). Hence, post the review, in addition to the universal screening as per earlier advisories, universal screening at airports is now being planned for flights from Kathmandu, Indonesia, Vietnam and Malaysia, the officials had said. Until Saturday, 21,805 passengers have been brought under community surveillance. In addition, 3,97,152 flight passengers and 9,695 travellers at sea ports have been screened.

Domestic air passenger traffic grew to 14.41 crore in 2019, an increase of just 3.74 per cent compared to 2018, revealed Directorate General of Civil Aviation (DGCA).  The domestic air passenger traffic grew by 18.6 per cent to 13.89 crore in 2018. The decline in growth is attributed to the collapse of Jet Airways in April 2019. The passenger load factors of all major airlines – Air India, SpiceJet, GoAir, IndiGo, AirAsia India and Vistara. The domestic air passenger traffic in December 2019 increased by 2.56 per cent to 1.30 crore compared to the same month in 2018. In comparison, the growth in domestic traffic in November 2019 was 11.18 per cent.

VCADomestic air passenger traffic grew to 14.41 crore in 2019, an increase of just 3.74 per cent compared to 2018, revealed Directorate General of Civil Aviation (DGCA).  The domestic air passenger traffic grew by 18.6 per cent to 13.89 crore in 2018. The decline in growth is attributed to the collapse of Jet Airways in April 2019. The passenger load factors of all major airlines – Air India, SpiceJet, GoAir, IndiGo, AirAsia India and Vistara. The domestic air passenger traffic in December 2019 increased by 2.56 per cent to 1.30 crore compared to the same month in 2018. In comparison, the growth in domestic traffic in November 2019 was 11.18 per cent.