Vistara launches robot to help passengers at airports

In a bid to drive innovation to offer customer-centric products and service, Vistara has created a robot using Artificial Intelligence (AI) to assist customers, address their queries and entertain them. Called ‘RADA’, the robot will help the airline in offering a seamless experience and an ‘intuitively thoughtful’ on-ground service to its customers, keeping with the changing consumer behaviour. Initially, RADA will be placed at Vistara’s Signature Lounge at Delhi Airport’s Terminal 3 from July 5, 2018 to assist customers using the lounge before they board their flights. ‘RADA’ will be further developed over a period of time in terms of functionality and features for future use cases, after gauging customer feedback.
Currently, the robot can scan boarding passes and further provide information on the terminal, departure gates, weather conditions of destination city, real time flight status as well as information about Vistara’s products and services. RADA can greet customers and interacts with them using basic hand movements, and can move around in the lounge on predefined pathways. Additionally, it can engage with kids and adults alike by playing games and other multimedia content such as songs and videos.
Leslie Thng, Chief Executive Officer, Vistara said, “Innovation is one of the core values engrained in the DNA of Vistara’s culture, which we have fostered within the organization in many ways. RADA is a manifestation of this endeavour. Vistara has disrupted the market through several innovations with the sole objective of redefining air travel in the country, while making its processes more robust and resources more effective.”