IndiGo vows to pay refunds & credit shells by 31st Jan, 2021

IndiGo has said that they will make complete payment against all pending credit shells latest by 31st January, 2021. The airline has been refunding amounts owed to customers whose flights had been cancelled during the lockdown and has processed close to INR 1000cr of refunds already, which is approximately 90% of the total amount owed to the customers. Ronojoy Dutta, Chief Executive Officer, IndiGo said, “The sudden onset of Covid19 and the resulting lockdown, brought our operations to a complete halt by the end of March of this year. As our incoming cash flow dried up, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers. However, with the resumption of operations and a steady increase in demand for air travel, our priority has been to refund the credit shell amounts in an expedited manner. We are pleased to commit that we will disburse the full 100% credit shell payments latest by January 31, 2021. We would like to thank all our customers who stood by us for their patience and understanding during this unprecedented crisis.”

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