Leisure, corporate travel will be back by 2020-end: Kamal Hingorani

During the second session of the 4^th TravTalk Digital Conclave that focused on Revenge Tourism, Kamal Hingorani, Chief Customer Officer, SpiceJet, said that he expects leisure and corporate travel to resume by end of this year irrespective of whether a vaccine for COVID-19 is available or not. He added that there is a need for industry collaboration with a harmonised approach. “Let’s not waste a crisis. Invest in extreme hygiene and sustainability, and ROI will follow,” he commented. Hingorani also looks after inflight services, customer touch-points and corporate and industry affairs for the airline.