Lufthansa Group’s ‘Book-a-Group’ tool for travel agents

The Lufthansa Group has introduced an integrated group booking tool- Book-a-Group for flights with Austrian, Lufthansa and SWISS. This tool is exclusively accessible to tour operators, consolidators and travel agents. With this single online tool, travel agents will be able to request group journeys for ten persons or more from any segment of travel like group of private individuals, business travellers or tourists, with the three network airlines in any combination and bookings can be made with immediate confirmation. “With the new, integrated ‘Book-a-Group’ tool, we have been able to implement a further step in the harmonisation of our products and services across all network airlines. This will make it even easier for our ticket intermediaries to make group enquiries and bookings with the Lufthansa Group”, explained Dieter Vranckx, Vice President Sales Asia-Pacific, Lufthansa Group Airlines. This tool is available in 14 different languages. Upon enquiry it will deliver an offer and price quote in real time. The commercial conditions for group journeys have been improved and standardised in one single contract valid for all the Group’s hub airlines. Another significant addition is booking option for short term bookings. In future, it will be possible to cancel bookings within the last 60 days before the actual flight, at no charge, from 72 hours after the booking from a single point of contact. The tool will also  allow to make enquiries for bookings involving combinations of flights with further members of Lufthansa Group Airlines (Brussels Airlines and Eurowings), as well as with many other Lufthansa partner airlines. This will allow ticket intermediaries and travel agency staff to offer their customers an even wider network of routes, as well as improved availability.

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