MoCA directs airlines to refund passengers within 3 weeks of ticket cancellation

With the nationwide lockdown extended to May 3, DGCA, under the directive of Ministry of Civil Aviation (MoCA), has instructed all airlines to refund passengers full amount collected (without levying cancellation charge) within a period of three weeks from the date of request of cancellation of ticket. This applies to all tickets booked between March 25 and April 14 (referred to as the first lockdown period) for travel between March 25 and May 3, 2020, for both domestic and international air travel. The refund, however, applies only to those payments received by the airline during the first lockdown period.

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