Tag Archives: VFS FAQs

VFS Global releases FAQs to help ease traveller concerns on visa queries

The travel and tourism industry, unarguably, is one of the most affected sectors since the onset of COVID-19. With country borders sealed, cities brought to a standstill and all transportation stationary, it is difficult to imagine the recovery trajectory of travel. Industry experts suggest that while travel will eventually recover in stages, a shift in both travel norms and traveller behaviour is expected. Addressing some common questions on every traveller’s mind, VFS Global has shared guidelines to assuage their concerns and help navigate their holiday plans once international borders open again. • What happens to passports submitted before services were suspended? Following the national lockdown in India, Visa Application Centres had to shut down operations in adherence to directives from central and local authorities and diplomatic missions. When the Visa Application Centres are allowed to re-open, VFS Global will be able to evaluate at which stage of assessment each application is and resume the applicant return process accordingly. If you have a query about your passport that was submitted with your visa application, please write to customercare@vfsglobal.com. • Will Visa Application Centres open for appointments once the national lockdown lifts? Visa Application Centres in any city/country operate according to the directives of the central and local authorities and the diplomatic mission / the country being applied to. In some cases, even if central/local authorities lift the lockdown, the country you are applying to may not be accepting visa applications. In this scenario, an open Visa Application Centre might not serve your purpose. Make sure you’re checking regulations by not only your government but also that of the country you plan to visit. • What are health and safety precautions implemented …

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