Industry’s future is characterised by its evolution through technology, personalised service, says Sudhir Jena of Lords Hotels & Resorts

Accepting the ‘Leading Hotel Chain for Business Travellers’ award on behalf of the hotel group, Sudhir Jena, Vice President, Corporate, Lords Hotels and Resorts, says, “I believe that the industry’s future is characterised by its evolution through technology, personalised services, and offbeat locations. The industry is headed in the right direction, and I foresee a bright future for Indian tourism.”