Agents to get full refund from Singapore & Lufthansa Airlines

The travel trade community has received a reprieve as a result of urgent meetings initiated by travel trade associations on behalf of their members with Pradeep Kharola, Secretary, Ministry of Civil Aviation, in terms of refunds on air tickets. The respite however due to this intervention is only from two international airlines – Singapore Airlines and Lufthansa Airlines. Both airlines have updated their offer and will now give full refunds as well, in case the customer wants, but there could be a delay due to backlog. Singapore Airlines however has further offered bonus to people who wish to claim their refunds as credits rather than take cash refunds (over and above the value of ticket).