Air India to offer ‘Namaskar Sewa’, dedicated personnel to assist fliers till boarding

Passengers flying via Air India will avail a meet and greet service called ‘Namaskar Sewa’ from 23 September. This service can be availed at Rs 750 for domestic passengers and Rs 1500 for international fliers. In this service, dedicated personnel will receive customers at the airport entry gate and assist them till they are seated in the aircraft. Air India, which is already offering similar services to first class passengers, will be starting the initiative on a pilot basis at the Delhi airport in September. The Namaskar Sewa will be provided to passengers for a nominal fee, according to an airline official. He stated further that the initiative would be focusing more on international passengers, particularly those in transit, as they have to go from one terminal to another. Air India would have a dedicated team of up to three personnel to help passengers who register for the services through the web link ‘namaskarsewa.in’. “The number of personnel will depend on the number of customers or group’s size,” the official shared. The initiative is being rolled out at a time when Air India is dealing with stiff competition and grievances regarding services from passengers. After Delhi, the Namaskar Sewa will be rolled out at Mumbai, Chennai, Bengaluru, Hyderabad and Kolkata airports, where Air India has sizeable international operations.