ANA to offer full refund to pax from Chennai, Delhi and Mumbai for cancelled Tokyo flights

All Nippon Airways (ANA) is offering its customers with applicable tickets a full refund with no cancellation fees. The airline has announced temporary change of services on select international routes due to the Coronavirus. This includes its flights to Delhi, Mumbai and Chennai from Tokyo that stand suspended as from April 25 to May 31, 2020. The total number of affected flights to these three India routes will be 180 flights. Requests for refunds can be made up to one year and 30 days from the travel start date (or issuance date if prior to travel). The total number of affected flights by ANA during the summer schedule (March 29 to April 24) is currently at 4,071 serving 72 different routes.

An official statement by the airline states, “This is further to our earlier notice of temporary flight reductions/suspensions from India to Tokyo until 24th April 2020. Due to rapidly increasing COVID-19 cases globally, we will be extending the period of flight disruptions from 25th April until 31st May, 2020. For already issued tickets, we will allow special handling, i.e change at NO-ADC or full refund on pre-set conditions. In case of reissue, tickets can be reissued for travel on/before December 31st, 2020 and it will done from Airline side.”

It also mentions that a special procedure is available, if all of the following conditions are met:

For itinerary from/to Japan (Except WUH/HKG/MFM and Mainland China)

1) Applicable Ticket is 205 plate.

2) Date of Issue Ticket is On/before April 8th, 2020

3) Date of Original Departure is From February 26,2020 to May 31, 2020

4) Applicable Sector is an itinerary that includes flights from/to Japan on unused sectors.