A combined united delegation of four travel trade associations (IATO, ADTOI, ATOAI and OTOAI) led by IATO President Pronab Sarkar met the Tourism Minister, Prahlad Singh Patel in Delhi to discuss various grievances faced by tour operators amid ongoing COVID-19 pandemic. The minister heard out the delegation at length and also addressed issues individually faced by the associations. The Minister has assured all possible support and said the ministry has already reached out to the Finance Minister for industry-specific relief. Associations representatives felt content after the meeting and expressed gratitude to the Minister for giving them a patient hearing. The Minister has called out for a united stand of the industry to fight the pandemic and overcome all the challenges. Apart from the President, Rajiv Mehra, Vice President represented IATO while, heads of other associations, Captain Swadesh Kumar, PP Khanna and Riaz Munshi represented ATOAI, ADTOI and OTOAI. From the ministry, Rakesh Sharma, Joint Secretary, MOT and Meenakshi Sharma, DG, Tourism were present during the meeting.

The Federation of Associations in Indian Tourism & Hospitality (FAITH) has proposed a Tourism Aid & Restructuring (TARP) Package to the Tourism Minister to seek specific measures for Indian Tourism from the Prime Minister and from the Finance Minister. In a document released by FAITH, the association shares that TARP is a comprehensive six steps plan, which addresses both supply and demand measures. The association released the six-step guideline after the tourism industry did not find any mention in the stimulus package announced by the Government. The six steps, in brief, are: Tourism Fund, Option of a Drawdown against Income Tax & GST, Tourism Tax & Statutory Holiday for FY 2020-21, RBI Support, Specific stimulus to different segments of Indian tourism, Agenda for National Tourism Task Force

The Home Ministry has issued an order following complaints that some hotels, used as temporary quarantine centres for people travelling from outside the country, were refusing to return 7-day advance money after the government cut down institutional quarantine period from 14 days to 7 days. The hotels were charging all international guests for 14 days in advance. A notification issued by Ajay Bhalla, Secretary Home Ministry has instructed chief secretaries of all states to ensure that the hotels process refunds without any delay. The home ministry on May 24 had revised its guidelines to cut short mandatory institutional quarantine for passengers arriving from abroad on flights operated under the Vande Bharat mission—Repatriation flights conducted by the government of India—to seven days from earlier 14 days period. According to the revised advisory, people could choose to spend the second week of quarantine at their homes. But the ministry received complaints that several hotels had already charged 14-days rent from arriving guests and were now refusing to return a week’s advance rent.

Considering the current situation, The Ministry of Tourism (MOT) has decided that validity of approval or certifications of hotels and other accommodation units whose project approvals/reapprovals and classification/reclassification have expired/are likely to expire during the period (24th March-29th June) are deemed to be extended till 30th June. Similarly, MOT has decided to allow six months’ relaxation or extension to all categories of Tour Operators (Inbound, Domestic, Adventure) Travel Agents and Tourist Transport Operators for their approval with the ministry subject to the following conditions: The previous approval expired or the current approval expires during the period of 20th March 2020 (i.e. the date of issuance of an order by the Ministry for discontinuation of inspection work by India Tourism offices) till continuation of lockdown. They applied for renewal before expiry of their current/previous approval. The Ministry has a scheme of approving Travel Agents, Tour Operators, Adventure Tour Operators, Domestic Tour Operators and Tourist Transport Operators etc. the idea being to encourage quality, standard and service in these categories so as to promote Tourism in India. Similarly, MOT classifies hotels under the star rating system to conform to the expected standards for different classes of tourists. Under this system, hotels are given a rating, from One Star to Three Star, Four and Five Star with or without alcohol, Five Star Deluxe, Heritage (Basic), Heritage (Classic), Heritage (Grand), Legacy Vintage (Basic), Legacy Vintage (Classic), Legacy Vintage (Grand) and Apartment Hotels, Homestays, Guest house etc. The classification/ certification is valid for a period of five years.

Pradeep Lulla, Acting President and VP, TAFI, has said that the association has reached out to all the domestic airlines seeking clarification on air ticket refunds for bookings made for travel from 25th May 2020. This comes after the government decided to resume limited domestic flight operations around the country. Lulla said that since certain conditional clarifications are not mentioned by the airlines, they have written to airlines for matters concerning tour operators. He also said that TAFI’s petition on airline refunds in Supreme Court will come up for hearing probably in the next 10 days.

In a letter to all its members, the President of IATO has said that inbound tourism is not going to start in 2020 in the absence of a vaccination. Pronab Sarkar in the letter also said that the association seeks ideas from members on how they look at survival in individual capacity if there is no support from the Government. For the learning of other members from these ideas, IATO is looking forward to suggestions from everyone. Once inputs are received, IATO will call an all members Zoom meeting for members’ inputs and discuss the way forward. The association will communicate the date and time of members Webinar once it receives inputs and ideas by Wednesday, 27th May 2020 evening.

Providing relief to the tourism, hospitality and transport sectors, Uttarakhand Govt. has announced many exemptions and relief measures worth Rs 75 crore for the industry. The government has decided to transfer Rs 1,000 each in the bank accounts of about 2.43 lakh workers directly associated with 1,09,818 units. The State Govt would bear the financial burden of Rs 25 crore for the measure. It also decided to reimburse the interest incurred on the principal amount for the first trimester (April to June) on the loans taken under Veer Chandra Singh Garhwali tourism self-employment scheme and Deen Dayal homestay schemes. Similarly, the annual increase in the bill of water for the hotels, restaurants and other roadside Dhabbas has been pegged at 9 per cent instead of the usual 15 per cent this year. The State Cabinet decided to provide an exemption of one year for renewal of permits for all types of commercial vehicles. Owners of these vehicles would not have to pay road tax for three months.

Hardeep Sing Puri, Minister, Civil Aviation, has announced that they will be starting flights on one-thirds of the routes approved in the summer schedule of 2020 from May 25. The minimum and maximum fares for all the flights on these routes will be capped depending on the duration of the flight, which is divided into seven bands. He shared that the fare for the busiest route Delhi-Mumbai would be between Rs. 3500-Rs 10,000 and there will be three buckets in which seats will be allocated by the airline where they cannot exceed the prices in the first bucket by more than half of the price range of the rate capping.

Jatin Khanna, Market Vice President- North India, Bhutan and Nepal at Marriott Hotels India, has said that while technology is on the rise in the COVI- era and would be a predominant factor in creating guest experience once the crisis over, hotels should strive towards maintaining a balance between technology and interaction of guests with employees. Speaking at the 3rd TravTalk Digital Conclave, he said, “Hotels should create a good balance where the guest journey is complete and there is minimalistic social impact. We need to create a balance between technology and our human guests’ interaction with the employees. I think technology is here to stay, which will help us in the coming times.”

Speaking from the corporate’s perspective during the 3rd TravTalk digital Conclave, Rajdev Bhattacharya, General Manager, Global Travel & Hospitality Services and Way2go, Digital Operations & Platforms for Wipro Limited said, “Virtual meetings are here to stay. Corporates will cut down on international travel in the short term, at least till April 2021, and airfares will go up as well. A lot of factors are fluid at this point of time but we can be sure that corporates will not buy travel the same way as before. To be able to cater to this, travel companies will definitely have to relook at the mix of people they will hire, depending on their skill sets. The entire travel industry is going to move to IT. They will also have to learn how to close deals on the phone. We will need to change the narrative of the crisis. The mindset is important. We are going to look at 2020 and say that it made us more resilient.”