Sandeep Dwivedi, COO, ITQ, during the 2nd TravTalk Digital Conclave said that the working class and millennials sector will drive good growth in fueling tourism in the country.  He said, “Resilient and ‘bouncing back’ nature of the travel industry will secure the medium and long-term future of the industry. The working-class population will be crucial for that. Instant travel demand will be created by different demographics of the Indian population post COVID-19 crisis. India has grown considerably from the intra-country demand in recent times, which has helped more cash flow and the economy as well. No doubt that domestic tourism will be crucial in the short-term recovery plan.”

FAITH appeals to the Govt of India for immediate survival package as Indian tourism industry is on the brink of collapse. All the cash inflows of the industry have completely frozen and are likely to stay that way for the financial year 2020-21.  To address the issues of cash outflows, FAITH has recommended immediate measures for survival that need to be addressed parallelly. The industry is facing its biggest economic challenge with the larger and combined effect of 9/11 and the slowdown of 2009 and estimated bigger effect than the Economic Depression and World War II. Indian Tourism industry, in 2018-19 handled business of over 10.5 million foreign tourists, more than 5 million visiting NRIs, 1.8 billion domestic tourist visits & over 26 million outbound travellers.   A complete deferment for twelve months of all statutory dues payable by tourism, travel & hospitality industry at the Central Government level, state and municipal government level without attracting any penal interest. These would include GST, Advance Tax payments, PF, ESI, customs duties, excise fees, fixed power & water charges and any fees for licenses and renewal at the state level.   A support fund ‘Tourism COVID 19 Relief fund’ to be set up by RBI or Ministry of Finance or Tourism to support salaries and establishment costs. It should be either in the form of an interest free loan to Tourism companies for repayment of the principle over 10 years. The industry estimates the value of the fund to be minimum of Rs.50,000 crores which is almost equal to gross banking credit to the Indian Tourism industry.   RBI has already provided for three months moratorium on EMIs of principle and interest …

Cruise Lines International Association (CLIA) and its cruise line members have begun creating a new health framework to uphold the safety of guests and prepare for future operations in the wake of the COVID-19 crisis. Joel Katz, Australasia & Asia Managing Director, CLIA said the industry was working with medical experts and health authorities internationally to lay a new foundation for the cruise sector. “While cruise operations are suspended, we are using this time to define the new landscape we will work within and make sure we’re ready when the time comes to sail again,” Katz said. “Many teams of people around the world are working in tandem with experts to ensure we learn as much as possible from these unprecedented events.” Katz said maritime policy work underway within CLIA would define the specific screening, cleansing and medical protocols that cruise lines would adopt globally, in addition to those already in place. He said while it was too early to discuss specific procedures being developed or the timing, the industry’s priority would be to ensure the safety and security of guests, crew and the communities that cruise lines visit.

Gurbaxish Singh Kohli, VP, FHRAI, says, “Hospitality, Travel & Tourism’ has been worst hit and a strong push from the government is required to ensure that these sectors are not wiped out. The first thing that comes to my mind is to explore ways to promote domestic tourism among India’s 22 million outbound travellers. What we must focus on today along-with the various state governments is creating awareness and putting together fantastic attractive packages to promote domestic tourism. We can make this happen when each State in India pulls up its socks and considers the neighboring State its competitor. Mere words will not work. We will have to read ourselves now, for international as well as domestic competition. We need to focus now on projecting the market condition, when it eventually will open and offer the inbound and outbound travelers offers they can’t refuse. For this, we need the help of the Government, without which nothing can happen. We can plan a lot but without the right backing and implementation, nothing can happen.”

Struggling Air Mauritius has entered voluntary administration after the board resolved that with the coronavirus grounding it would not be able to meet its financial obligations in the foreseeable future. Air Mauritius had already embarked on a transformation programme in January this year under which it was reviewing its business model in a bid to secure sustainability. Air Mauritius has become the second airline to enter administration proceedings in as many days voluntarily. Yesterday Australian carrier Virgin Australia also entered voluntary administration caused by the current crisis. In a company statement the airline’s board of directors state that while “substantial progress” was made in developing its action plan, the closure of borders and halting of air services because of the coronavirus has led to a “complete erosion of the company’s revenue base”. Air Mauritius was forced to suspend flights at the start of April because of the coronavirus restrictions. The airline’s board came to a decision following “a complete erosion of the company’s revenue base.”  In its letter, the airline stated that its entire revenue base had been eroded. The erosion has been caused by a decrease in demand tied to many different travel bans enacted by separate national governments. The airline believes that demand will not begin to return until the end of 2020. “There is uncertainty as to when international air traffic will resume and all indications tend to show that normal activities will not pick up until late 2020,” the airline says.    

The World Travel & Tourism Council (WTTC) has launched a new marketing campaign, #TogetherInTravel, aimed at galvanizing the global travel and tourism community and showing how the sector is a vital part of our zest for life. The campaign, which went live on April 20, encourages travellers from around the world to share the hashtag #TogetherInTravel along with a video simultaneously uniting everyone in solidarity at the same moment. The marketing campaign comprises three key elements; a highly visual and emotive video; a hashtag, #TogetherInTravel, to stimulate the conversation across social platforms and a microsite, TogetherInTravel.com, to host the video and user generated content and stories. WTTC has developed the campaign in conjunction with one of its members. Gloria Guevara, President & CEO, WTTC, says, “Dreaming is part of our zest for life and our new campaign encourages thoughts of the brighter days ahead. Travel & Tourism is a critical sector to the global economy, accounting for one in four of all new jobs worldwide and contributing 10.3% to GDP. Our sector touches everyone. It builds communities, reduces poverty in the world and improves the social impact of everyday lives. Yet, we are uniquely exposed at this time due to COVID-19. The concept for the #TogetherInTravel campaign was born out of a desire to rally everyone who is passionate about travel, to unify those who are working hard to rebuild the sector and to spread a message of solidarity that we are one global community and one where travel brings us closer, at the right time. Our message is that everyone can still stay inspired with future travel ideas and bookings – and in the meantime be part of a virtual …

KD Singh, Founder & President, TravelBullz during the 2nd TravTalk Digital Conclave said that the way travel agents do business in the industry will change post the coronavirus pandemic is over. “2020 is a halt and not stop. No country can survive without tourism. According to me, we will start to see the first set of bookings starting from August-September and people might start travelling overseas from November-December if it is safe to travel. How travel agents do business will definitely change. According to me, by April 2021, we will be back on track and start growing again,” he said.

UNWTO has urged members to increase pressure on world leaders to rethink tax and employment policies related to tourism and help businesses survive and drive wider recovery efforts. UNWTO Secretary-General Zurab Pololikashvili said, “This crisis has shown the strength of solidarity across borders. But nice words and gestures will not protect jobs or help the many millions of people whose lives are dependent on a thriving tourism sector. Governments have an opportunity to recognize tourism’s unique ability to not only provide employment but to drive equality and inclusivity. Our sector has proven its ability to bounce back and help societies recover. We ask that tourism is now given the right support to once again lead recovery efforts.”

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Kerrie Hannaford, Vice President Commercial, Accor India & South Asia during the 2nd TravTalk Digital Conclave said that after the COVID-19 crisis is over, hotels will have to change how they function. “We will be coming out with new standard operating procedures (SOPs) wherein a health certificate will be needed by hotels. The hotels need to work closely with the travel agents, who are the source on which our consumers can rely to get information. Anyone who engages with the consumer needs to have a certificate of health. That’s our priority. The idea is to build consumer confidence, allowing them to check-in without any fear,” she added.