Netherlands Board of Tourism & Conventions (NBTC) announced an increase in Indian arrivals to the Netherlands in the first quarter of 2017. In comparison with the last year’s Q1 Indian arrival figures, the country recorded a growth of over 19 per cent in Indian arrivals to Holland from January to March this year, proving that India is one of the top growing markets for the destination. SanJeet, India Representative – NBTC, said, “It gives us immense pleasure to let everyone know that the Indian market continues to be one of the important contributors of international visitors to Holland. Last year, Holland came much closer to the millions of Indian travellers with Jet Airways launching daily non-stop flights from India to Holland. Business missions in 2016 have also increased the graph of Indian arrivals to Holland. With our consolidated efforts in shaping Holland as a perfect getaway destination for Indian travellers, we are hopeful of achieving a double-digit growth.” To encourage more and more Indian tourists to visit Holland, NBTC has multiple activities planned including familiarisation trips and a three-city business mission in Delhi, Mumbai and Bengaluru. To engage with travel trade on a consistent and sustained basis, NBTC is also looking to participate in various multi-city travel trade shows.

The second leg of Global Panorama Showcase (GPS) opened in Ahmedabad to an overwhelming response on day one. The first day began with product presentations by exhibitors and received 600 plus attendees. The product presentations were followed by the much-awaited session on GST by team GMJ & Co. There will be table top B2B meetings between exhibitors and buyers taking place on day 2 and 3 of the event.

Association of Domestic Tour Operators (ADTOI) will have their 2017 convention in Visakhapatnam, Andhra Pradesh in November. P. P. Khanna, President, ADTOI, has revealed the tentative dates, and said that they are planning to hold the convention from November 17-19 followed by fam tours. More details regarding the convention will be subsequently shared by the ADTOI team.

Vistara has joined hands with the Delhi Metro Rail Corporation (DMRC) and Delhi International Airport (DIAL) to introduce check-in and baggage drop facilities at the New Delhi station of the Delhi Metro Airport Express Line. Phee Teik Yeoh, CEO, Vistara, said, “This partnership with the Delhi Metro Rail Corporation (DMRC) and Delhi International Airport (DIAL) adds to the multiple check-in options we offer to our customers. This will allow our customers to breeze through the check-in process at any of the Airport Express Line metro stations in Delhi with the same efficiency as they experience at the airport.” Vistara customers can check-in from two to 12 hours prior to their flight’s schedule departure at the New Delhi station of the Airport Express Line Metro, which is also connected to the New Delhi Railway Station of the Railways network. Those already checked-in using the web or Vistara’s mobile app can simply drop their baggage at the counter and head to the airport directly. Vistara uses secured Baggage Handling System (BHS) to transfer the baggage to the airport terminal efficiently. The Airport Express Line of the Delhi Metro runs every 10-15 minutes and takes passengers to Terminal 3 of Delhi’s IGI Airport within 18-20 minutes.

Mauritius has recorded an 8 per cent increase in visitors from India during January-June 2017, as compared to the same period last year, revealed Mauritius Tourism Promotion Authority. Vivek Anand, Country Manager, MTPA India, dedicated the increase to strategic industry partnerships to boost market awareness about Mauritius as a leisure, MICE and wedding destination “Our brand positioning emphasises on Mauritius’s natural beauty, luxurious indulgence and a range of activities for different types of travellers. We are working closely with India’s leading trade stakeholders to promote the destination as an ideal choice for the discerning consumer and this activities will continue in the second half of 2017,” he added. As part of the promotional plan, MTPA India has already organised roadshows in Tier-II and Tier-III cities, and seminars for travel agents; hosted familiarisation trips for travel agents, wedding planners and media in the first half of the year. Starting July, MTPA will organise a four city roadshow in August 2017 in Delhi, Mumbai, Chennai and Bangalore. OM Tourism was set up to handle outsourced sales, marketing and media relations for luxury hotels chains and National Tourism Boards. Amongst OM Tourism’s clients are Grand Resort Bad Ragaz, Visit Indonesia Tourism Office, Vietnam National Administration of Tourism, Mauritius Tourism Promotion Authority.

The Ministry of Civil Aviation, in its meeting with industry stakeholders, invited suggestions for designing AirSewa 2.0, which would be the upgraded version of the AirSewa web portal and mobile app that was launched in November last year to make air travel convenient and hassle-free. Nodal Officers of all stakeholders like airlines, airports, immigration, customs, DGCA, etc. attended the meeting. All of them shared valuable suggestions for service improvement, enhancing user comfort and quick redressal of complaints, which will be considered for  incorporation in the design of AirSewa 2.0. This comes in line with the success of AirSewa1.0 which has been well received, with around 19,000 app downloads and over 65,000 web portal hits since its launch. More than 92 per cent of grievances have been resolved and most of them within the stipulated time limits.

After close to two weeks of relative uncertainty, many misconceptions, and quite a few incorrect assumptions, hotel and restaurants in Mumbai will have an opportunity to clear the cloud over GST and receive clarity on any doubts regarding the new tax law. For this, the Hotel and Restaurant Association Of Western India (HRAWI) has organised a seminar on ‘GST Law – 2017’ on July 13, 2017, at the Trident, Nariman Point. The seminar, open to both its members and non-members, will be addressed by eminent experts who also will help resolve any queries with regards to the new tax and billing systems. “The GST is a big change to the taxation system for our country and to get familiarized with any change takes time. Over the last one week the association has been trying to identify the most common issues and queries posed by hoteliers and restaurateurs and also by customers. Through this seminar we intend to put to rest any ambiguities and address any grey areas with respect to GST. We have brought on board the best minds and experts on matters of taxation and who would be happy to help us bridge any gaps in our understanding of the GST. We are positive that participating hotels and restaurants will greatly benefit from this seminar,” says Dilip Datwani, President, HRAWI.  

The Board of Vistara (TATA SIA Airlines Ltd), and the two promoters of the company, Tata Sons and Singapore Airlines, as part of the plan, have named Leslie Thng to succeed Phee Teik Yeoh as Chief Executive Officer for Vistara, effective October 2017. This is subject to approval of the Government of India. Phee Teik Yeoh, currently the Chief Executive Officer of Vistara, will be returning to Singapore Airlines (SIA) to take up a senior appointment. Yeoh, who has been an SIA veteran, is credited with successfully leading Vistara since its establishment in January 2015. Thng, who started his career in SIA, has held many senior positions in the airline, and has significant experience across international markets and various businesses. Prior to being appointed Chief Commercial Officer for Budget Aviation Holdings (BAH, a Singapore Airlines owned holding company), he was Chief Executive of SilkAir. Leslie will lead Vistara in its next phase of growth, including international operations.

The second leg of this year’s GPS starting July 13 will bring with it another unique programme. Announcing this is Harmandeep Singh Anand, Managing Director, GPS, says, “We have started working with international tourism boards to do an educational workshop for travel agents starting this September-October. Titled ‘GPS Educational Destination Workshop – International’ (EDWIn), it will involve interested agents signing up to travel to a particular international destination to learn about the country at a highly subsidised participation fee.” GPS has already tied up with Singapore Airlines as its international airline partner as well as Genting HK. It is also in talks with various NTOs including Malaysia, Singapore, Thailand, Indonesia, the Philippines, Korea, UAE, Egypt, Turkey and Greece. GPS will soon launch a similar programme for domestic destination in partnership with various state boards. Agents are requested to register for the same at GPS will shortlist about 20-25 travel agents from each city that GPS travels to. The selection will be based on their level of participation, the number of meetings they do, their level of networking and the amount of business or leads they generate during GPS shows. Anand explains further, “They also have to attend all presentations and sessions. These agents will be chosen to attend these educational workshops that we will conduct in association with the tourism boards. The visits will include hotel inspections, meeting local DMCs and travel agents from that destination and doing activities that they can include in their itineraries. It will turn out to be very cost-effective for them. This will be open only to tier II and tier III travel agents as they are the ones who don’t get enough exposure to …

The biennial election for Travel Agents Association of India’s (TAAI) Northern Region will be held on July 21, 2017, at The Claridges, New Delhi. Revealing this was Rajan Sehgal, Chairman Northern Region, Travel Agents Association Of India (TAAI). “The nominations are open till July 18, post which we will come to know the final list of nominees,” he said. Neeraj Malhotra, Hon. Secretary Northern Region, TAAI,also revealed that the elections will take place after the annual general meeting of the association and the new executive committee will be announced on the same day.