FREQUENTLY ASKED QUESTIONS

1) What is VFS Global’s role in the visa process?
VFS Global’s role in the visa application process is limited to front-end administrative tasks only, which include collecting visa application forms, required documentation as per the checklist, and enrol biometrics, if applicable. This allows diplomatic missions (embassies/consulates) to effectively manage their time and resources and focus on the critical task of assessing visa applications and decision making. VFS Global plays no role in the decision-making process of granting or refusing a visa.

2) What is VFS Global’s role in providing visa appointments and visa decisions?
VFS Global’s role in the visa application process is limited to front-end administrative tasks only, which include collecting visa application forms, required documentation as per the checklist, and enrol biometrics, if applicable. Visa appointments are available online on first-come first-serve basis as per the directives of the client governments we serve. Decisions on visa applications, including the availability of appointment slots and the timelines to process them, are at the sole discretion of the respective client governments and may vary from one mission to another.

3) How early before my travel dates should I apply for my visa?
When planning your travels, you always book flights and hotels in advance. Do the same for visas. Most countries accept visa applications up to 90 days (3 months) before your date of travel. According to the revised Schengen Visa Code, effective 02 February 2020, you can apply for a Schengen visa up to 6 months before your date of travel. VFS Global forwards applications to respective embassy/consulate as per the agreed service level agreements with them.

4) What is the typical turnaround timelines for visas?
Each country has a different timeline for its visa processing, and these timelines are clearly mentioned on their websites, providing you the information required to apply for your visa well in advance. Be aware that during peak season visa processing can take longer than anticipated, hence it is advisable to apply early to avoid last-minute rush.

5) What is the appointment allotment process at VFS Global?
Visa appointments are available online at www.vfsglobal.com, the official website for visa applications, on a first-come first-serve basis as per the directives of our client governments. VFS Global does not charge any fee for booking appointments. However, some governments require pre-payment of the service fee at the time of booking the appointment. Applicants are advised to beware of fraudulent entities who charge fees from customers for scheduling appointments or providing any other services using VFS Global’s name or independently.

6) I am confused about documentation, which varies depending on who I ask! Which are the correct documents to submit?
A checklist of the documentation required for visa applications for each country served by VFS Global is available on our website. Be sure to carry all the requisite documentation, including a printout of the checklist, to submit along with the duly filled application form. Check your passport’s validity. Many countries require a valid passport six months beyond your return date.

7) How do I track the status of my application?
Once your application is submitted, you can opt for the SMS service, and receive timely updates on your application’s progress through VFS Global’s online tracking service. The status will be updated as and when your passport is ready for collection/delivery. Be aware that VFS Global cannot track your application during the assessment process within an embassy or consulate.

8) Can VFS Global offer me advice and guidance on visa categories?
VFS Global is strictly not authorised to provide advice or guidance on visa category or any other visa requirement that the customer may need. VFS Global manages the administrative and non-judgmental aspects of the visa process only, such as visa application submission and biometric enrolment.

9) Can I expedite the process? Does availing any of the value-added services guarantee a faster visa outcome?
The time taken for visa processing differs with each mission. Please check the turnaround timelines before applying. Opting for any optional value-added services such as Visa At Your Doorstep, Premium Lounge, Prime Time, or Courier service has no bearing in expediting visa process or favourable decision-making. These optional value-added services are available for select client governments only, as per agreed service level agreements with those governments.

For more information, visit www.vfsglobal.com.

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