Health certificates will be part of hotels’ SOP to build consumer confidence: Kerrie Hannaford

Kerrie Hannaford, Vice President Commercial, Accor India & South Asia during the 2nd TravTalk Digital Conclave said that after the COVID-19 crisis is over, hotels will have to change how they function. “We will be coming out with new standard operating procedures (SOPs) wherein a health certificate will be needed by hotels. The hotels need to work closely with the travel agents, who are the source on which our consumers can rely to get information. Anyone who engages with the consumer needs to have a certificate of health. That’s our priority. The idea is to build consumer confidence, allowing them to check-in without any fear,” she added.