Tag Archives: Malaysia Airlines

Malaysia Aviation Group (MAG), the parent company of national carrier Malaysia Airlines, announced its partnership with CHOOOSE, a Norway-based climate tech company, to develop a climate software solution to support MAG’s commitment to reaching net-zero carbon emissions by 2050 in line with the MAG Sustainability Blueprint. Through this partnership, Malaysia Airlines’ individual and corporate customers can understand and address the emissions associated with their flights by supporting verified carbon offset projects directly when booking through the airline’s official website starting in June 2023. The climate projects selected by MAG, in collaboration with industry experts, are certified by internationally recognised carbon certification standards. Group Chief Sustainability Officer of MAG, Philip See, said, “We recognise the importance of our role in creating a sustainable future for the aviation industry, and we are committed to not just reducing our carbon footprint but rally participation from our customers to be part of this significant journey, towards achieving net-zero carbon emissions by 2050.” By embedding the CHOOOSE-powered solution directly into the customer booking flow, MAG provides transparency around the carbon emissions of every journey and educates customers on their carbon impact with precise calculations according to latest industry standards. Customers can then choose to address the carbon emissions of their flight and support high- quality carbon projects by purchasing verified carbon offsets in line with the UN Sustainable Development Goals. Following the transaction, CHOOOSE will provide a certificate confirming the customer’s climate offset purchase. The partnership will expand to include the purchase of sustainable aviation fuel (SAF). Additionally, through the new programme, corporate customers will be provided with tools to automatically estimate the greenhouse gas emissions associated with their company’s employee travel, to voluntarily offset …

To encourage consumers to #FlyConfidently with Malaysia Airlines and make the most of their long-haul flights, Malaysia Airlines has announced a campaign that no passenger can refuse! The airline has launched a Bonus Side Trip* campaign that allows travellers to add an extra leg to their journey from India to enjoy Malaysia’s cultural gems at a minimal cost. The offer is valid through December 31, 2022, for travel until March 31, 2023. Commenting on the campaign,  Amit Mehta, Country Manager- South Asia, Malaysia Airlines India, said, “For long-haul passengers, stopovers provide an opportunity to break up a potentially gruelling flight schedule and sample another destination along the way. From sandy beaches to highland rainforests – Malaysia offers it all. Our Bonus Side Trip campaign encourages passengers to stop over to experience Malaysia’s local culture, explore hidden gems, and Fly Malaysia to one of the seven destinations on offer: at almost no extra cost. We are confident that our impeccable hospitality, coupled with the breathtaking sites in Malaysia, will make this short stopover a memorable experience.”  To be entitled for the Bonus Side Trip, passengers must book a long-haul flight with Malaysia Airlines departing from India to one of the following destinations: Australia, New Zealand, Indonesia, Bangkok, Thailand, Singapore, Philippines, Vietnam, Myanmar, Cambodia, Hong Kong, China, Taiwan, Japan, Korea and the United Kingdom. Passengers will get a chance to explore one of the seven domestic getaway destinations in Malaysia as part of the Bonus Side Trip programme: Penang: Known as Malaysia’s food capital, Penang is famous for its mouth-watering dishes including Char Koay Teow and Laksa. Any trip to Penang should incorporate a visit to one of the bustling hawker street …

Malaysia Airlines has announced that it will operate limited service with 85% reduction across its network during the Movement Control Order (MCO) from 1 to 14 June 2021. However, it will continue to facilitate essential domestic and international travels as well as cargo movement. Also, the carrier extended its rebooking travel flexibility, offering customers longer ticket validity until 31 December 2022 with a one-time fare difference and service fee waiver. Eligible customers can now rebook their travels on or before 30 June 2022 for travel to be completed by 31 December 2022. Malaysia Airlines previously offered customers the flexibility to rebook their travels on or before 30 June 2021 for travel to be completed by 31 December 2021. Customers may refer to the airline’ travel advisory available on its official website for more information. Captain Izham Ismail, Group Chief Executive Officer, Malaysia Aviation Group, said: “The recent spike in COVID-19 cases in Malaysia has moved us to prioritise further the safety and health of our passengers and employees. With customers being the centre of gravity, we hope the extended travel rebooking flexibility regardless of the class fare will provide the certainty and peace of mind that their tickets remain eligible for future travel with us. As national carrier, we continue to play our role in ensuring accessibility for Malaysia together with Firefly and MASwings, via limited commercial and charter services even since MCO 1.0. From April 2020, we have successfully deployed over 350 rescue and repatriation flights utilising Malaysia Airlines’ A380, A350, A330 and B737 aircraft whilst MABkargo operated more than 1,600 passenger-to-cargo (P2C) flights since March 2020, carrying over 30,000 tonnes of relief items on its global freighter network …

Malaysia Airlines has received seven stars – full marks – from Airline Ratings in an independent review of its COVID-19 health and safety measures. The rating is based on seven criteria— COVID-19 guidance on the airline’s website, social distancing during boarding, flight attendants’ Personal Protective Equipment (PPE), the compulsory wearing of face masks onboard, modifications to the meal service, passenger hygiene kits, and the deep cleaning of the aircraft. Malaysia Airlines was deemed to have excelled in all categories, resulting in it being awarded all seven stars.. Group Chief Executive Officer of Malaysia Airlines, Captain Izham Ismail said, “COVID-19 has presented a challenge unlike any the aviation industry has faced previously, and Malaysia Airlines has needed to adapt our services and protocols quickly to ensure that our passengers and staff are kept safe and comfortable. In July 2020 we introduced the “Fly Confidently” campaign, to educate passengers on the enhanced measures implemented across touchpoints at airports as well as on board. We are very proud that the range of measures we have put in place from check-in through to arrivals have been recognised by Airline Ratings and hope that this seven-star rating provides further reassurance to our customers that every flight with Malaysia Airlines will be safe and enjoyable for all onboard.”

Malaysia Airlines might have to shut down if its lessors decide not to back its latest restructuring plan, said Izham Ismail, Group CEO, Malaysia Airlines. According to reports, a group of leasing companies have turned down the airline’s restructuring plan, which has brought the state carrier closer to a showdown over its future. Ismail said that the group would have “no choice but to shut it down” if lessors decide against backing the restructuring plan. “There are creditors who have agreed already. There are others still resisting, and another group still 50:50. I need to get the 50:50 ones (on board) with those who have agreed. I understand quite a sizeable amount of creditors have agreed.” He revealed that the plan was to restructure the airline’s balance sheet over five years, achieving break-even in 2023 on the assumption that demand in the domestic and Southeast Asian markets returns to 2019 levels by the second and third quarters of 2022. Under this plan, a fresh cash injection will be required from its major shareholder, the state fund Khazanah Nasional, which will be user to aid the airline for the next 18 months. According to a report, lessors who claim to represent 70% of the airplanes and engines leased to the group, have called the plan ‘inappropriate and fatally flawed’ and pledged to challenge it. Izham has revealed that the lessors will need to come to a decision by Sunday, so that the airline can decide whether to proceed with its restructuring plan or “execute Plan B”, which could involve shifting Malaysia Airlines’ Air Operator’s Certificate (AOC) to a new airline under a different name, or using the certificates of sister airlines …

Malaysia Airlines has introduced an enhanced Economy Class flexible fare options across its entire network for all passengers to enjoy, offering unparalleled safety, security, flexibility and a completely hassle-free, premium experience based on the needs of each customer. Earlier limited to domestic, ASEAN and South Asian destinations, passengers will now have access to three unique fare options (Lite, Basic, Flex), to all destinations except Malaysia to Japan and Japan to Malaysia, Jeddah and Madinah, beginning 22 June 2020. Malaysia Airlines Group Chief Executive Officer Captain Izham Ismail said, “With the world slowly recovering from the brunt of the COVID-19 pandemic, and as our passengers begin to travel again, Malaysia Airlines seeks to take them to the skies without the burden of worry, with a truly hassle-free experience. Putting their needs as priority, we took the time to listen and gain invaluable insight to our passengers through extensive feedback, and from there we redesigned, redefined and are proud to introduce our enhanced fare family, providing our dear customers with a comprehensive product that caters to their every need, no matter the nature of travels. As the first airline in the Asia Pacific region to fully introduce flexible fare options across our network, these fares will allow greater personalization for our passengers, balancing a simple and intuitive booking experience, alongside unforgettable Malaysian Hospitality onboard and on the ground, creating a stress-free and seamless travel experience. This reaffirms our commitment to putting our passengers first, especially in these uncertain times where passengers may be apprehensive to travel. With this we hope to instill a sense of confidence and trust in them to Fly Malaysia once again.” Regardless of your travel needs, all passengers …

Malaysia Airlines has revamped its Business Class seats on its A330 aircraft which flies to destinations in New Zealand, Japan, Korea, China, and India. The Business Class seat comes with a 43-inch seat pitch that converts into a fully flat 76-inch bed. It comes with 90 per cent more working space, extra stowage for personal items and the majority of seats have direct aisle access due to the 1-2-1 and 1-2-2 seat layout. Each seat is equipped with a 16-inch touch screen in-flight entertainment system. Paul Simmons, Chief Commercial Officer, Malaysia Airlines, said, “The introduction of the A330 Business Class seat will make us more competitive against other full-service carriers and is part of our push to make Malaysia Airlines the preferred carrier to, from and around Malaysia. This is the start of an exciting roll-out of new, innovative and personalised products and services that we can’t wait to share with our guests.” Business Class passengers can also take advantage of Malaysia Airlines’ award winning satay stick appetizers served with delicious peanut sauce in flight or the ‘Chef-on-Call’ dining service, providing advance meal selection from 25 options consisting of Malaysian specialities, chef specials and healthy choice dishes, with advance booking.