Tag Archives: Rajesh Magow

Rajesh Magow, co-Founder & Group CEO, MakeMyTrip, has said that there is a need to overhaul taxation and compliance structure to boost the domestic travel industry. “We suggest that tourism exports be treated at par with other exports and services and such transactions may be zero rated for GST without stopping the flow of input credits,” he added.

Online travel company MakeMyTrip on Tuesday reported the elevation of Rajesh Magow as the Group Chief Executive Officer while founder Deep Kalra will take up the role of Executive Chairman.“We believe that separating the roles of Group CEO and Executive Chairman will allow us to focus more on long-term strategic opportunities within and outside India, while maintaining our market leading position in our existing businesses,” MakeMyTrip founder Deep Kalra said.

MakeMyTrip has announced the appointment of Vipul Prakash as Chief Operating Officer for MakeMyTrip and Goibibo. In this role, Prakash will be responsible for developing and executing  strategic direction and priorities of the company. He joins MakeMyTrip from PepsiCo where he was last serving as Senior Vice President–Beverage Category for PepsiCo India region. Rajesh Magow, Co-Founder and CEO–India, MakeMyTrip, said, “We are excited to welcome Vipul to our leadership team. His rich experience of two decades at PepsiCo spanning geographies, deep understanding of consumer market and expertise in industry leading operational practices are truly invaluable. We are confident that his proven track record and extensive experience will extend MakeMyTrip’s upward trajectory.” Speaking about his new role, Prakash said, “MakeMyTrip is an iconic brand that has played a defining role in shaping the online travel space in India. I have been truly impressed with the company’s institutional expertise and relentless focus on serving customers better. I look forward to drive the next phase of innovation and growth through operational excellence.” Prior to joining MakeMyTrip, Vipul was associated with PepsiCo for 20 years. In his previous role, he was responsible for delivering revenue growth, share and brand equity for PepsiCo’s beverage portfolio of five brands. Vipul joined PepsiCo in 1998 and held various positions in marketing and franchise, at sector and global levels. In 2007, he relocated to the US, where he spent three years on the International Beverages Marketing team and moved to Dubai in 2010 to head the Foods and Beverages Innovation department for PepsiCo Asia, Middle East and Africa before moving back to India.

MakeMyTrip has launched its alternative accommodation platform – Rightstay. The application is an independent platform from MakeMyTrip App and is currently available on Android and web. It provides alternative stay options like villa, residential apartments, homestays and guest houses. RightStay enables customers to rent unique places that offer great, authentic experience at affordable prices. With RightStay, MakeMyTrip intends to disrupt the homestay and non-hotel stay options segment. Talking about the new business, Rajesh Magow, Co-Founder and CEO-India, MakeMyTrip, “The alternate accommodations are going to be the next big thing and this segment has the potential to completely disrupt the online travel industry. We are in constant pursuit to provide excellence in the services and experience offered to the customers. Being the market leader, the onus of category creation is on us and Rightstay is a step in our measures towards the rapidly evolving accommodations segment in the country. We have deployed a dedicated team for Rightstay and we are committed to drive this business to great heights.” Commenting on the launch Deepak Tuli, Senior Vice President – Growth Business, MakeMyTrip said, “It is our constant endeavor to be the one stop destination for consumers’ travel needs. In search of authentic experiences, travellers are now looking for diverse accommodation options. With Rightstay, we want to be able to offer a ‘home away home’ experience to our customers. We hope to leverage the demand, traffic and brand advantage that we have and create a unique position for ourselves in the alternate accommodation category. We already have a head-start with more than 10,000 properties across 200 cities live on Rightstay.”

In an effort to tap into top technology talent in the silicon valley of the country, MakeMyTrip has inaugurated its technology center in Bengaluru. The new office is a milestone in MakeMyTrip’s 16-year journey in India and a true reflection of company’s vision of being reliable, efficient and at the forefront of technology. The company plans to recruit 300 people over a period of next 12 months. Rajesh Magow, Co-Founder and CEO-India, MakeMyTrip said, “Bengaluru is the Silicon Valley of India and it makes perfect sense for the pioneer in online travel to be actively present in the city. Our presence in the city is in line with the company’s aggressive growth plans and an increased focus on using technology as an enabler to make travel buying experience easier.  Bringing together e-commerce, data and analytics under one roof at the new center will help us in using technology as an enabler to serve the customer better. The rapid smartphone adoption and the app eco-system has necessitated us to offer personalized solutions and we will be using the Bengaluru facility in app development and data analytics. We now have over 23 million downloads of our app till date with last 8 million downloads coming in 2016 itself and being in Bengaluru will help us grow rapidly and be agile, especially in the fast changing technology world.”

MakeMyTrip announced the launch of Instant Refunds, that allows immediate refund and notification to the customer about the same instantly after the booking is cancelled. The company has already started processing instant refunds on hotels and domestic flights and will be extending this to its other offerings shortly. On an average, it takes about three to four days to process refunds and till then customers keep speculating whether or not will they get their money back and whether it will be the correct amount or not. With MakeMyTrip’s new feature of Instant Refunds, as soon as the customer cancels his or her booking, the company processes the refund, and confirms the refund instantly. The customer is offered two refund options upon cancellation of the booking. For those who immediately need the refund amount they can opt to transfer the refund to their MakeMyTrip wallet, which will be processed and transferred instantly in the wallet for immediate use and for customers who are not looking at refunding the amount to their MakeMyTrip wallet, the refund will be processed instantly by the company and the amount will be reflected back in their bank accounts as per the bank’s policy. Speaking about the new feature, Rajesh Magow, Co-Founder and CEO – India, MakeMyTrip said, “At MakeMyTrip we have always focused on enhancing the overall customer experience and therefore have constantly developed customer friendly innovations relevant to their travel needs. Refund processing is an area of concern that needs an overhaul in all segments, especially eCommerce platforms. With the new feature of Instant Refunds, we are taking the lead in eliminating a key pain point for customers transacting online. We believe that this initiative …