The CrowdStrike IT Outage Carries Lessons for Regulators, says Willie Walsh, Director General of IATA

Sharing his comments on the recent IT outage that crashed 8.5 million computers, Willie Walsh, IATA’s DG, says, “The first lesson is humility. IT glitches happen. And they can happen on a massive scale. My initial thought is to thank travelers for their patience and all those who worked long and hard to return our world to normality. And that is quickly followed by a desire to understand how all industries could be better protected from and prepared for such failures. Indeed, questions are already being raised around the overall resilience of businesses and society to cope, which may lead to greater political scrutiny.”