Tourism New Zealand teams up with RTOs to upskill agents

More than 50 travel agents from India and South East Asia visited New Zealand recently to wrap up almost a year of upskilling themselves on New Zealand. The agents landed in Auckland where a one-day workshop was held with 25 regional tourism organisations (RTOs) before they headed out around the country. Steven Dixon, Regional Manager – South and South East Asia, Tourism New Zealand, says it was fantastic to be able to bring these agents to New Zealand to show them first-hand what they’ve been learning about.
“The agents ticked off the final requirement to become Gold 100% Pure New Zealand Specialists through their visit to New Zealand. We are confident that the knowledge agents acquired by experiencing New Zealand will help them to better sell the country as a holiday destination to their clients,” Dixon said.
Consumer insights and product updates were shared between the agents and RTOs through one-on-one meetings. Tourism New Zealand also provided a market update before the workshop concluded with an award ceremony to recognise the agents becoming Gold specialists.
Tourism New Zealand worked with the RTOs to develop three different itineraries for agents. The itineraries were designed in a way that agents could experience as many regions as possible withing their time in New Zealand. They got to experience tourist attractions, accommodation and restaurants that would appeal to their clients.