Commercial Policy Bulletin by Virgin Atlantic states below:
Eligibility only for passengers with an original ticket issue date from 04 March 2020 to 31 March 2020 inclusive
Original Travel Date Affected Destination
04 March 2020 – 30 September 2020 VS issued tickets from/to/through
All Destinations when travelling on a VS/VS* Flight Number
Permitted Travel Period
Travel can be rebooked
03 March 2020 – 30 September 2020
Applies to VS and VS* tickets issued between 04 March 2020 and 31 March 2020 inclusive
To assist VS/VS* passengers impacted by the global health concerns of the Coronavirus
Future Travel Rebooking Options:
1. This policy entitles passengers to one change with the change fee waived only
2. This policy applies regardless of the flexibility of the ticket – for example where a booking is made in Light, this policy will grant one change with the change fee waived, even if typically the booking would be non-changeable
3. When rebooked travel occurs on or before 30 September 2020 the change fee will be waived if ticket is reissued on or before 30 September 2020, though fare difference will apply on the new itinerary, regardless of booking class. If the new quoted fare is lower than the current ticketed fare no refund will be applied
4. No refunds are permitted as part of this policy
Class to Class Rebook: Rebooked flights must be in the same booking class that the customer was originally booked in. Example: Customer originally booked in T, new itinerary must be booked in T. Rebooking to JV partners is allowed Class to Class. Fare difference will apply on any new itinerary, even when booked in the same original booking class, but change fees will be waived.