Vistara needs to address last-minute cancellations as 20-25% pax face itinerary disruptions, airfare surge’

Ravi Gosain, Vice President, IATO said, “Last-minute cancellations are causing problems for the clients. Around 20-25% passengers are facing issues with last-minute flight cancellations and increased airfares of alternative flights due to last-minute bookings. Although Vistara is refunding or offering adjustments to other flights, the itineraries of our passengers are being disrupted. Vistara should inform passengers at least 10 days in advance of flight cancellations. We are not currently recommending Vistara for booking to any of our passengers.”