The Enterprising Travel Agent’s Association (ETAA) is preparing to conduct its second webinar for its members on April 8,2020. This time it will be on technology conducted by Karthik Venkataraman, Head of Business Development, GMR Tech Solutions. He will talk about the importance of having a digital presence during such challenging times. The association’s first webinar was conducted on April 6, 2020 where more than 100 ETAA members from across India attended. This webinar focussed on ‘Bonding’ and it was a one hour session conducted by TEDX speaker Bharat Jethani who also helps in community building. The members also suggested some unexplored destinations that can be promoted to domestic tourists once things get back to normal. ETAA plans to conduct more such events in the future to engage its members.

The Ministry of Tourism (MOT) held a virtual conference with the tourism and hospitality sector associations of the industry recently, which was led by Yogendra Tripathi, Secretary Tourism, MOT, along with senior officials of the Ministry. The Associations represented through remote conferencing were FAITH, CII, FICCI, PHDCCI and IMAI. The industry put forth a number of ideas and suggestions for tiding over the crisis created by COVID-19 in the sector of tourism and hospitality. The Ministry on its part shared the concerns and assured the associations that the government is very much with them in this grim hour and that they would work towards the suggestions put forth. There would be a lot of thrust on promoting domestic tourism was a common takeaway. MOT is using its social handles to create awareness of the need to stay at home safe in the period of lockdown and prepare to travel once the world opens up. In the meantime, the course modules of the Institutes of Hotel Management are being held online and faculty and students are using technology to remain abreast with their course curriculum.

Addressing concerns from member agencies regarding refunds/credits from airlines/ IATA due to the impact of Covid2019 as customers are demanding refunds from travel agents, TAAI has said, “With reference to the unilateral decision of the airlines to give credit notes and no cash refunds, we have made it very clear to all concerned that, cash refunds are required due to the global pandemic situation. It is the right of the passenger to get back his amount paid in stipulated time. Cancellation charges shall not be borne by the traveller due to the cancellation of flights/ lockdown situations/ banning of flights by government of India as well as of other countries, etc.” In an official statement by TAAI to its members, it was written, “We are in daily communications with the Indian Prime Minister’s office(PMO), Ministry of Civil Aviation (MoCA), Director General of Civil Aviation (DGCA), Ministry of Tourism (MOT), Ministry of Finance (MoF), Ministry of Commerce and Industry (MoCI), Niti Aayog, IATA Global Head Quarters, IATA-India, all airlines individually including Low Cost airlines in India. We are working in support with, all associations of travel, tourism & hospitality trade under UFTAA, FAITH, CII and other leading trade bodies. Our concerns have been voiced not only in our communications but also in mainline media being TV channels & newspapers, trade media as well as social media.” The TAAI team urged its members to be patient, claiming that the as Govt. of India, is prioritising the requests of citizens, industries, trade, travellers, etc. and are actioning to the best of their abilities, with timelines. “Their main objective right now is to ensure the health safety of all persons and providing proper medical …

An official statement by IATA has said that travel agents can make payment settlements later without penalties, in the wake of the global crisis of COVID-19. The statement read “For travel agents, we’re allowing settlements to be made a bit later, without penalties. While remittance periods have been kept in accordance with BSP Calendars, we are taking a flexible approach and preliminary figures confirm this, showing that default rates in 2020 are a bit below the year-ago period—despite the stresses on the system in 2020.” In addition, recognising the fact that it may be difficult or impossible to get audited financial statements, or arrange a financial guarantee, “IATA is offering to extend deadlines for these statements by up to a month.”

Get ready to listen to the most eminent personalities of the travel industry on various issues arising because of the COVID-19 crisis for the industry at the TravTalk Digital Conclave – India’s first virtual tourism conclave, which will commence today, April 7, from 10 am to 1:30 pm. To register, write to Jaspreet.kaur@ddppl.com or call +919650196532. The conclave, divided into three sessions, is aimed to help the travel trade survive in present times amid the COVID-19 crisis, while also focusing on what the future holds for both inbound and outbound tourism. Three eminent speakers and industry experts will speak on a subject during each of the sessions. Session-1 will focus on ‘When will inbound bounce back? What action can tour operators take in the interim?’ Speakers for this session will be Rupinder Brar (ADG – Ministry of Tourism), Himmat Anand (Founder – Tree of Life Resorts & Hotels) and Homa Mistry (CEO – Trail Blazer Tours). The next session will delve on the subject ‘Outbound tourism: Weathering the storm and gearing up for better days’. Speakers for this session will include experts like Tricia Warwick (APMEA Director – VisitBritain), GB Srithar (Regional Director, India, Middle East & South Asia – Singapore Tourism Board) and Deepak Rawat (Senior Vice President, International Markets – MakeMyTrip). Session-3 will cover the topic ‘Coronavirus – A small roadblock or a major disrupter for the tourism industry?’ This session will have industry experts Suman Billa (Director, Technical Cooperation and Silk Road Development – UNWTO), Kapil Kaul (CEO, India & ME – CAPA) and Naveen Kundu (Managing Director – EbixCash Travel & Holidays), share their expert advice with the travel trade.

Yatra.com has extended its support to essential service workers and healthcare professionals during the COVID-19 pandemic by associating with its hotel partners and chains to offer stays at special fares for rejuvenation and a good night rest. Standing in full solidarity with the authorities and professionals working diligently to fight COVID-19, the company is extending its support to these professionals by offering a comfortable stay with best amenities at the partner hotels. At the time of check-in, essential service workers and healthcare professionals need to provide their valid staff ID cards to avail this service. Yatra is also launching ‘Yatra Service Assured’ Packages for its customers for future travel. These packages have been designed keeping in mind feedback received from the customers, providing them with a secure, clean and safe environment for future travelling. Commenting on these two initiatives Dhruv Shringi, Co-founder & CEO, Yatra.com, said, “We salute the contribution of the brave heroes from the medical fraternity, all first responders and essential service workers who are leading the fight against COVID-19 pandemic with strength and courage. To contribute to their tireless service, we wish to provide them with comfortable and secure stay and, thus, have made available hotel at special prices for them. Also, for the safety of our customers which is our utmost priority, we are launching Yatra Service Assured Packages, to ensure that all precautionary measures are in place so that our customers can plan their future travel without any worry.”  Through Yatra Service Assured Packages, the company is planning to focus on the safety needs of its customers. This special package is designed with the best of essentials and includes hotel services with 24 x 7 …

DEX Aviation is now going to represent Alitalia as GSA (General Sales Agent) for India. According to a statement released by DEX Aviation, the company has become the nationwide GSA for the Italian carrier starting 1st April 2020. Lucio Rigo, Country Manager- India, Alitalia, said that they are hoping that things normalise soon and the industry picks up again, so that they would be able to serve Indian passengers again.

TravTalk Digital Conclave – India’s first virtual tourism conclave – is all set to take place tomorrow, April 7, from 10 am to 1:30 pm. The conclave will be divided into three sessions, each designed to help the travel trade survive in present times amid the COVID-19 crisis, while also focusing on what the future holds for both inbound and outbound tourism. Three eminent speakers and industry experts will speak on a subject during each of the sessions. Session-1 will focus on ‘When will inbound bounce back? What action can tour operators take in the interim?’ Speakers for this session will be Rupinder Brar (ADG – Ministry of Tourism), Himmat Anand (Founder – Tree of Life Resorts & Hotels) and Homa Mistry (CEO – Trail Blazer Tours). The next session will delve on the subject ‘Outbound tourism: Weathering the storm and gearing up for better days’. Speakers for this session will include experts like Tricia Warwick (APMEA Director – VisitBritain), GB Srithar (Regional Director, India, Middle East & South Asia – Singapore Tourism Board) and Deepak Rawat (Senior Vice President, International Markets – MakeMyTrip). Session-3 will cover the topic ‘Coronavirus – A small roadblock or a major disrupter for the tourism industry?’ This session will have industry experts Suman Billa (Director, Technical Cooperation and Silk Road Development – UNWTO), Kapil Kaul (CEO, India & ME – CAPA) and Naveen Kundu (Managing Director – EbixCash Travel & Holidays), share their expert advice with the travel trade.

According to the latest data provided by International Air Transport Association (IATA), the airline industry could be staring at an estimated $35 billion of ticket refunds. This, clubbed with significant fixed and semi-fixed costs of which many cannot be avoided over a short period of time, can amount to the airline industry using up to $61 billion from its cash reserve in the second quarter (Q2) of 2020. This comes after IATA’s impact assessment released earlier, which showed that the industry was looking at a net loss of $39 billion in Q2 2020.

Hardeep Singh Puri, Minister of State (I/C), Civil Aviation, has said that they will be looking at resuming international flight operations on case-by-case basis once the lockdown period is over after April 15, 2020. They will be looking at which countries these flights are coming from. “The Government direction has been very clear that the lockdown is till April 15, and after that we will be considering the resumption of flights on a case-by-case basis. Even flights that will bring Indians back would not be allowed to come, until the lockdown is lifted.”