Category Archives: Agents

Manish Kriplani, MD, Baywatch Travels, has launched Baywatch Stayzz, which include serviced luxury villas and houses for rent. “There was a huge void of having luxury full-service villas, where travellers can relax with having dedicated butler service, and housekeeper, chef and other resources at their disposal. We found that there was demand and availability for the same, which was a great prospect. We have 9 villas as of now and we plan to have 50 such villas in the next 2-3 months in Chennai. While some villas we are obtaining on lease, some are on revenue share, while for others we are only doing sales & marketing. While we have made PDF brochures now, we are preparing a very robust e-commerce website portal, where we are going to host all these villas and which will have all the information about them.”

Ravi Gosain, MD, Erco Travels, has said that with moratorium limit ending on 31st August, many travel companies must shut down. “Situation is very unfavourable for tourism industry. On 31st August, moratorium is ending, and most of the people, whether employees or employers took a moratorium and were expecting that something will roll out. However, things haven’t improved. From September onwards, I don’t think companies of any size are able to pay a single bill. Hence, this will be a huge setback. Hence, I am sure there will be many bankruptcies after this moratorium has ended,” he shared.

Ark Travels, a B2B company specialising in cruise representation business, has penetrated further into the non-cruising space with the acquisition of Outbound Konnections, spearheaded by Anjum Lokhandwala, who will continue as its Director. Kishan Biyani, MD, Ark Travels, says, “I felt this was the right time to enter into the non-cruise space. Along with Ark Travels, we can have a bouquet of products besides cruises, Club Med Resorts and Europamundo Vacations to offer to their B2B network without increasing overheads.”

TAT India’s TogetherThailand digital campaign has entered today in its 4th and concluding week where the key theme focuses on new destinations in Thailand. Agents have to make an itinerary with 2 nights 3 days or 3 nights four days and post on social media platforms about Khao Yai / Chiang Rai/ Trat + Koh Chang/ Phangnga.   

The Globus family of brands is showing its solidarity to its partners by empowering them with vital destination knowledge. Realizing that ultimately one of the concerns faced by frontline sellers is not only lack of good destination knowledge but also it being present with them as a ready reckoner of information and tips that can be used to convince clients. The Globus family of brands has therefore re-launched its destination programmes with ‘I Know South America’ and ‘I Know Europe’ certifications based on popular demand. Globus family pioneered destination specialisation in 2008 with the launch of ‘I Know Europe’. Varesh Chopra, Regional Director, Globus family of brands, says, “A vacation should be absolutely stress-free and unique for every traveler. This is where a travel agent steps in as a partner. We chose these destinations for the re-launch of our certification programs due to little knowledge on these countries and the fact that our opinion poll pointed out these regions as a top choice amongst sellers.” The programs were overwhelmingly successful with over 500 agents from India, Srilanka, Mauritius and the Middle East taking part in each session. Program attendees were put through an extensive training schedule over three days in May, June and August.    

MakeMyTrip.com has launched a new platform that will allow travel agents access to its entire inventory. Rajesh Magow, Co-Founder and Group CEO, MakeMyTrip, said, “We have built our inventory over the years especially in the hotel space. The idea behind this new product is to give access to this rich content to the travel agents. This B2B2C foray will allow agents to use our technology to service their customers. Agents will get a log-in and it will be at no fee at the moment. Any booking changes can be made on myPartner by the agents and our back-end will take care of that.”

Kaushal Bhuva, Founder, World of Vacations, believes that Thailand is a wonderful self-drive destination. “Firstly, Thailand is one of the best places to enjoy vacation. It is a beautiful and hospitable destination. Thailand is really popular among first-time international travellers, and a wonderful self-drive destination for Indians,” he said.

According to a research and analysis conducted by CAPA India recently, all funding options need to be on the table and fully explored by the Indian airlines to identify the most appropriate and viable for implementation. It includes the element of Original Equipment Manufacturing compensation. The industry’s financial challenges will become increasingly apparent from September-October. Promoters, bankers, private equity and the government are all unwilling to provide support given demand risk and uncertainty.

As part of the panel during a webinar on risk management recently, Anoop Kanuga, MC Member of Travel Agents Association of India (TAAI) and Head of its Tourism Council, said, “Training existing talent to improve efficiencies will take precedence in the current situation. Digitization will play an important role and travel agencies will have to ensure that they are equipped with appropriate digital infrastructure to be ahead of the curve. Those who are nimble and are able to move quickly and address the changing needs of the traveller will emerge as winners in the long run.”

The Travel Agents Federation of India (TAFI), along with its Managing Committee, has decided to reduce its annual subscription for its agents by 25 per cent across the board in view of the current situation. Pradip Lulla, President, TAFI, says, “We realise that there isn’t much business for the trade right now. Keeping this in mind we decided to reduce our fee.” The association is looking to conduct its virtual convention in November and will shortly finalise the details.