Tag Archives: Amadeus

Customer details stolen from Resbird Technologies: Amadeus

Amadeus says customer information was stolen from Resbird Technologies, its independent distributor in India, in January 2019. In a statement, the distribution giant says that while there was no “unauthorised access to the system,” a Resbird employee who had rights to access the systems had illegally taken information from a number of passenger name records (PNRs). The employee is then believed to have passed the information to a third party that specializes in SIM cards for mobile phones. According to the Amadeus statement, the PNR information included name, contact details and travel itineraries. In a small number of cases, it may also have included passport details. The information accessed came from India-based travel agents and involved only tickets issued in India. The statement says a number of actions have been taken, including the employment terminated for the person involved and a report filed with the police in India. It is not known how many records were accessed, but Amadeus felt it was large enough to file a report with the Spanish data protection authority. The company is also conducting a review of the data compromised, which goes back to the end of June 2018. It has also sent a “cease and desist letter” to the SIM card company for the stolen information to be returned or destroyed.

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Punjab High Court overrules Air India’s move to shift to single GDS platform

In a major setback to state-run Air India, the High Court of Punjab and Haryana has overruled the national carrier’s decision to shift domestic ticket-booking business exclusively on Travelport, asking it to continue using the services of Amadeus and others to book domestic and international flights. Air India had discontinued services of all other global distribution system (GDS) portals from December 5, 2018. The judgement of the HC read, “An interim direction is issued to Air India Limited to continue to allow using GDS of Travelport, Sabre and Amadeus, as was being used prior to Decemeber 4, 2018 and till further orders, Air India inventory will be made available to Amadeus also, as was being done prior to December 4, 2018.” The court has given Air India three weeks’ time to respond to the judgement with relevant documents. The court noted that under Article 12, the Air India was duty-bound to invite bids before giving exclusive rights to any agency for GDS. It is further contended that Air India was duty-bound to call bids in the form of tenders and that Amadeus could not be arbitrarily excluded from sale of tickets for domestic flights. Source: Moneycontrol  

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Over 55% Indian travellers preview destinations on virtual reality before a trip

A report titled ‘Journey of Me Insights’ by Amadeus reveals that 57 per cent Indian travellers are most interested in virtual reality that allows them to preview or experience something they would see on their trip, compared to 51 per cent APAC travellers. Also, according to the report, an augmented reality mobile app that delivers digital overlays containing interactive information about the culture or history of a tourist site interests APAC travellers the most compared to other new technologies. However, travellers in India showed greater interest in having a 360-degree interactive video that allows them to experience something they would see on their trip.

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Vistara extends longstanding distribution agreement with Amadeus

Vistara and Amadeus have renewed a multi-year distribution agreement that guarantees Vistara’s travel agency partners’ continued access to the airline’s full range of fares and prices through Amadeus. Amadeus Airline Fare Families supports Vistara in making its branded fares, called Vistara Freedom Fares, available through the Amadeus distribution channel. Amadeus Fare Families will empower travel agents with clear, structured information they need to advise their customers and proactively upsell from one fare family to the other based on each traveller’s needs and preferences. Vistara will also be looking at integrating ancillary services in the future as part of their product offerings. This partnership will enable Vistara to further grow its customer base by continuing to connect to travellers globally through the world’s largest community of travel sellers and buyers. By connecting to Amadeus’ innovative travel platform, Vistara is able to define and deliver enhanced offers, including rich content, to travel agents and travellers. The airline is also now able to differentiate its travel offers beyond just price, while ensuring that agencies and travellers have all the information at hand in order to make the right purchasing decisions. Sanjiv Kapoor, Chief Strategy & Commercial Officer, Vistara, commented, “We are pleased to continue our successful partnership with Amadeus. Travel agencies are a key part of our strategy to serve our customers through the channel of their choice, both in India and internationally. With the new agreement, we will have access to Amadeus’ global travel agency network which has the widest reach of travellers globally and this is a significant agreement in our growth strategy.” Cyril Tetaz, Executive Vice President — Airlines, Amadeus, Asia Pacific, said, “We’re very proud to be able to …

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60 per cent Indian travellers receive travel recommendations via online channels

A report ‘Journey of Me Insights’ by Amadeus reveals that 60 per cent of Indian travellers receive the most relevant travel recommendations via online channels. Besides, these channels also provide the most relevant travel recommendations to 50 per cent APAC travellers as well. According to the report, travel review sites also contribute to relevant travel recommendations for 54 per cent Indian travellers and 47 per cent APAC travellers. Several other sources for the same include travel agencies, hotel concierge, airline in-flight magazine and social network (family and friends), among others.

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Half of Indian travellers book accommodation in advance

Almost half of Indian travellers (48 per cent) book their accommodation in advance of their flight or transportation, compared to an APAC average of 35 per cent, a report titled ‘Amadeus journey of Me Insights — What Asia Pacific travellers want’ reveals. According to the report, only 15 per cent wait until after they have booked their flight but before departure, compared to 27 per cent regionally. Also, 34 per cent Indians book their accommodation at the same time when they book flight/transport. Only 15 per cent book their accommodation after their flight/transport is booked, but before departure. On the contrary, per cent APAC travellers book their accommodation after booking their flight/transport, but before departure. The report also suggests that 3 per cent Indian travellers book their accommodation after reaching the destination, as compared to 2 per cent APAC travellers.

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Amadeus announces programme to drive industrialisation of NDC

Travel conglomerate Amadeus announced the creation of a programme to drive the industrialisation of New Distribution Capability (NDC) and ensured its success for all travel players at an event held recently in New Delhi. NDC is a new XML-based interface that enables travel companies – from airlines to travel agencies – to evolve travel distribution and merchandising. Deliberating on ‘The Impact of NDC On Air Content Distribution’, Champa Magesh, Vice President, Asia-Pacific, Retail Travel Channels, said, “At Amadeus, we recognise that we have a responsibility to make NDC work for all travel players, and that’s what we will be doing through our NDC-X programme. Our aim is to create better journeys for travellers through the best use of technology, and this transversal programme will work with our travel seller and airline customers to deliver just that”. She also informed that the shifting nature of business travel requires corporations and TMCs to adapt to a world which is more dynamic and agile. Commenting on NDC and the product portfolio showcased, Rakesh Bansal, Chief Executive Officer, Amadeus Indian Subcontinent, said, “To keep up with the dynamically evolving industry and its multifarious demands, it is essential to constantly innovate and evolve, become more agile and connected.  We have to embrace change and ensure that technology and solutions work well for all stakeholders. That is exactly what Amadeus NDC- X aspires to do. Being the leading global distribution services provider in Asia Pacific, products and solutions offer effective and efficient variety of solutions that help in generating additional revenue and improving productivity and efficiency for travel agencies thus reducing costs.”

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39% of Indians plan travel during weekends: Amadeus

About 39 per cent of Indians do most of their travel planning during weekends, which is higher than the regional average of 32 per cent, according to Amadeus’ Journey of Me Insights report. This is followed by other options like 24 per cent during holidays, 17 per cent after work on weekdays and 13 per cent while at work . Only 7 per cent of respondents plan their travel while commuting from one place to another, the report said.

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71% of Indians are willing to share personal information for travel recommendations

With regard to the personalisation-privacy paradox, 64 per cent of Asia Pacific travellers interviewed are open to sharing personal data for more relevant offers and personalised experiences, according to Amadeus’ Journey of Me Insights report. Somewhat more cautious, 71 per cent of Indian travellers feel the same. In the face of rising privacy concerns, some boundaries must be maintained and at all times travel providers must respect and protect personal data and the need for privacy. And above and beyond adhering to legislation, travel players must be able to articulate ‘what’s the value?’ to get travellers to share their data. From when and how Indian travellers plan and book their trips, to how and why they want to stay connected while travelling, to how frequently they use sharing economy services, and the types of new technologies they would be most interested in, the study takes a multi-faceted look at what Indian travellers want.

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Amadeus & Wingify collaborate to help OTAs improve online conversion

Amadeus has partnered with Wingify to offer Online Travel Agents (OTAs) customers access to Visual Website Optimiser (VWO), the company’s A/B testing and conversion optimisation platform. The platform helps customers analyse how consumers interact with their website and make data-driven decisions. This will help improve conversion rates at every touch point within their travel website and ultimately optimise the look-to-book ratio, a crucial part in securing more bookings through their site. Today, online travel is bigger than ever, with 148.3 million travel bookings made over the Internet each year.  India-based Wingify is one of the world’s top three software providers that specialise in A/B testing and conversion optimisation. A/B testing is a process that compares two versions of a webpage to determine which one performs better for a defined conversion goal. VWO, Wingify’s A/B testing and conversion optimisation platform, has been used in various use cases, delivering strong results to organisations across diverse industries including Virgin Holidays, KPMG, Samsung and Toyota. Sparsh Gupta, CTO of VWO, said, “Website testing and optimisation can be a significant differentiator for companies in highly competitive markets, such as the travel industry in Asia Pacific. An A/B testing and optimisation programme helps OTAs get a better understanding of how consumers engage with their websites, so businesses can pinpoint where customers are dropping off along the online purchasing journey. By using the insights and proven statistical results to address the leaks and improve their websites, businesses can see returns in the form of higher conversion rates and increased revenue.” Sebastien Gibergues, Global Head of Online Travel at Amadeus, said, “We are committed to adding greater business value for our OTA customers, by equipping them with the …

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