Tag Archives: Captain Izham Ismail

Malaysia Airlines has announced that it will operate limited service with 85% reduction across its network during the Movement Control Order (MCO) from 1 to 14 June 2021. However, it will continue to facilitate essential domestic and international travels as well as cargo movement. Also, the carrier extended its rebooking travel flexibility, offering customers longer ticket validity until 31 December 2022 with a one-time fare difference and service fee waiver. Eligible customers can now rebook their travels on or before 30 June 2022 for travel to be completed by 31 December 2022. Malaysia Airlines previously offered customers the flexibility to rebook their travels on or before 30 June 2021 for travel to be completed by 31 December 2021. Customers may refer to the airline’ travel advisory available on its official website for more information. Captain Izham Ismail, Group Chief Executive Officer, Malaysia Aviation Group, said: “The recent spike in COVID-19 cases in Malaysia has moved us to prioritise further the safety and health of our passengers and employees. With customers being the centre of gravity, we hope the extended travel rebooking flexibility regardless of the class fare will provide the certainty and peace of mind that their tickets remain eligible for future travel with us. As national carrier, we continue to play our role in ensuring accessibility for Malaysia together with Firefly and MASwings, via limited commercial and charter services even since MCO 1.0. From April 2020, we have successfully deployed over 350 rescue and repatriation flights utilising Malaysia Airlines’ A380, A350, A330 and B737 aircraft whilst MABkargo operated more than 1,600 passenger-to-cargo (P2C) flights since March 2020, carrying over 30,000 tonnes of relief items on its global freighter network …

Malaysia Airlines has received seven stars – full marks – from Airline Ratings in an independent review of its COVID-19 health and safety measures. The rating is based on seven criteria— COVID-19 guidance on the airline’s website, social distancing during boarding, flight attendants’ Personal Protective Equipment (PPE), the compulsory wearing of face masks onboard, modifications to the meal service, passenger hygiene kits, and the deep cleaning of the aircraft. Malaysia Airlines was deemed to have excelled in all categories, resulting in it being awarded all seven stars.. Group Chief Executive Officer of Malaysia Airlines, Captain Izham Ismail said, “COVID-19 has presented a challenge unlike any the aviation industry has faced previously, and Malaysia Airlines has needed to adapt our services and protocols quickly to ensure that our passengers and staff are kept safe and comfortable. In July 2020 we introduced the “Fly Confidently” campaign, to educate passengers on the enhanced measures implemented across touchpoints at airports as well as on board. We are very proud that the range of measures we have put in place from check-in through to arrivals have been recognised by Airline Ratings and hope that this seven-star rating provides further reassurance to our customers that every flight with Malaysia Airlines will be safe and enjoyable for all onboard.”