Tag Archives: Etihad Airways

Etihad Airways reveals new safety video showcasing the iconic Louvre Abu Dhabi

Etihad Airways, the national carrier of the United Arab Emirates, has unveiled a new safety video, filmed on location at Louvre Abu Dhabi, to give passengers across the globe, a glimpse of what attractions the capital has to offer. Terry Daly, Executive Director Guest Experience Brand & Marketing, Etihad Airways said: “Our safety video needed a refresh including the safety messaging requirements due to COVID. This new video goes beyond its main purpose of educating guests about essential safety information, it also reflects our brand and personality, while leveraging the very best of our beautiful home, Abu Dhabi.” The video is set at Louvre Abu Dhabi, with Etihad’s very own cabin crew demonstrating safety features of the aircraft and other Etihad employees acting as guests. Emirati voice-over artists were used to voice the video in English and Arabic. To further ensure a consistent guest experience, the accompanying music is part of Etihad’s new signature sound collection which is used across the airline for a variety of touch points. The sonic branding is inspired by Abu Dhabi and is an eclectic mix of Emirati and international instrumentation and arrangements, played by musicians from the UAE and around the world. Etihad’s new safety video will be progressively rolled out starting with the airline’s Boeing 787 Dreamliners in April 2021. To protect health and safety, the new video was filmed following strict COVID safety protocols, including all cast and crew having to present a negative PCR test.

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Etihad Airways introduces new weight-based baggage policy

Etihad Airways has introduced a new baggage policy that allows for a simpler baggage structure as the allowance for all markets, excluding the US and Canada, is now based on total weight rather than the number of bags checked in. The majority of markets will be entitled to 23kg of checked baggage on Economy Deal fares, 30kg on Economy Saver and Classic fares, and 35kg on Economy Flex fares. Customers in all Business Class fare categories are entitled to 40kg, and First Class customers enjoy a 50kg allowance. Guests in The Residence onboard Etihad Airways’ flagship Airbus A380 fleet are provided with an allowance of four bags at 32kg each. Exceptions apply to select markets. Mohammad Al Bulooki, Executive Vice President Commercial, Etihad Airways, said, “In line with global best practice and market trends, Etihad Airways has developed a baggage policy that best caters to the differing needs of our guests around the world. The switch to a policy based on weight rather than the number of bags simplifies our allowance system and provides greater convenience and customer benefit while enhancing the travel experience.” Etihad Guest Silver, Gold and Platinum members will continue to receive a complimentary excess baggage allowance of 32kg on US and Canada routes, and 20kg for Platinum members, 15kg for Gold members and 10kg for Silver members on all other routes.

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Etihad removes agents’ commission

In line with major airlines reducing agents’ commission to 0 per cent on airline ticket bookings, Etihad Airways too has followed suit. According to a statement released by the airline, from February 1, 2018, Etihad Airways will withdraw its commission applicable to any/all tickets issued in India and move to 0 per cent commission given to IATA agents. All tickets issued prior to February 1, 2018 will be eligible to 1 per cent commission.

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Scotland records 8% growth in Indian arrivals in 2017

In line with the rapid growth in interest for Scotland among Indian travellers, the destination has recorded an average growth of 37 per cent over three years in trips taken by Indian travellers to Scotland, informed Kirsten Spence, Senior Market Manager—Emerging Markets, VisitScotland during the tourism board’s Delhi roadshow in partnership with Etihad Airways. In 2017 alone, the destination witnessed 8 per cent YOY growth with approximately over 40,000 Indian tourists. “These figures are conservative as they are calculated based on arrivals via airports and we know the actual number is much higher as the travellers also come to Scotland through rail or drive themselves,” says Spence. She adds that VisitScotland will conduct its B2B roadshow in Bengaluru on December 11 and in Mumbai on December 13 following the one in Delhi to meet the travel trade from these cities.

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Etihad to suspend Abu Dhabi-Dallas/Fort Worth route in 2018

Etihad Airways has announced the suspension of its Abu Dhabi-Dallas/Fort Worth (DFW) route effective March 25, 2018, as it will become commercially unsustainable following American Airlines’ unilateral decision to terminate its codeshare agreement with the airline. Peter Baumgartner, Chief Executive Officer, Etihad Airways, said, “The unfortunate decision by American Airlines to terminate a commercial relationship that benefited both carriers has left Etihad with no choice but to suspend flights between our Abu Dhabi home and Dallas/Fort Worth. “We are open to American Airlines reversing its decision to cancel our codeshare agreement so that Etihad Airways can continue the route and together protect and support American national interests and global connectivity while driving commercial value for both airlines.” Etihad Airways has invested heavily in the DFW route since its launch in December 2014. The route commenced with three flights a week and was upgraded to a daily service in February 2017, providing travellers in the US and across the airline’s network with access to more US cities through American Airlines’ primary hub. More than 235,000 travellers have flown on the route since its launch. Almost half of Etihad Airways’ DFW customers connect on US codeshare flights operated by American Airlines. Baumgartner added, “The cancellation of the Dallas route is one of several adjustments that we are making to our US network in 2018 in order to improve system profitability. Further changes are possible as we monitor the full impact of the American Airlines codeshare cancellation on summer 2018 bookings. Etihad Airways currently operates 42 non-stop flights a week to five US gateways – Chicago, Dallas/Fort Worth, Los Angeles, New York and Washington. Additionally, Etihad Cargo operates twice weekly Boeing 777F freighter …

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Royal Jordanian Airlines latest to have electronic ban lifted

Royal Jordanian Airlines has announced that it has been removed from the laptop ban for carry-on bags to the US. Even Kuwait Airways has had the electronic ban removed in flights to the US. The flagship carrier of Jordan was amongst the nine airlines flying from 10 airports in eight countries where electronic devices larger than cell phones in carry-on bags were banned. Etihad Airways was the first airline to announce the lifting of the ban on July 2, followed by Emirates Airlines, Turkish Airlines and Qatar Airways. The airlines that are still listed in the March laptop ban include EgyptAir, Saudi Arabian Airlines and Royal Air Maroc.    

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Etihad and China Southern announce codeshare partnership

Etihad Airways, the national airline of the United Arab Emirates, and China Southern Airlines have announced a new codeshare partnership, which comes into effect on June 22, 2017. This increases the number of codeshare agreements operated by the Abu Dhabi-based airline to 53. Under the agreement, China Southern Airlines will put its ‘CZ’ code on Etihad Airways’ daily services between Beijing (PEK)/Shanghai (PVG)/Chengdu (CTU) and Abu Dhabi. The codeshare partnership will give China Southern guests the opportunity to book codeshare flights to and from Abu Dhabi, and connect onto Etihad’s network of over 100 destinations worldwide. Mohammad Al Bulooki, Etihad Airways’ Executive Vice President Commercial, said: “The codeshare partnership with China Southern Airlines is a significant milestone in the airlines’ network development strategy and a key component of its footprint in the China market. This is a further example of our strategy of working with partners to extend our reach, and provide business and leisure travellers with more options. Zhang Lin, China Southern Airlines’ senior management on international cooperation,   welcomed the establishment of the new partnership with Etihad Airways’ management team. He said: “We are excited about the new partnership with Etihad Airways, which will further strengthen the global network of both airlines and provide increased benefits to all our passengers.”

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Etihad expands capacity to Kerala

Etihad Airways has launched a fourth daily non-stop service between Kozhikode in Kerala and its Abu Dhabi hub offering convenient onward connections to cities worldwide. The airline is celebrating 10 years of flying to the southern Indian state with the introduction of additional flights to the destination. The extra capacity takes to 63 the total number of weekly services between Abu Dhabi and its three Kerala gateways of Kochi, Kozhikode and Thiruvananthapuram. This represents over 30 per cent of Etihad Airways’ frequencies from across 11 Indian cities it serves. In addition, strategic Indian partner Jet Airways operates seven flights a week from Kochi to Abu Dhabi. The services largely cater to the huge expatriate population from all three Kerala cities and the surrounding areas, living and working in the Gulf region. Neerja Bhatia, Etihad Airways Vice President Indian Subcontinent, said: “With our multi-frequency scheduled flights to and from Kerala, Etihad Airways has demonstrated a commitment to this vibrant state by offering convenient global access and boosting the domestic tourism industry. We have been able to bring the world closer to this beautiful state and connect the people of Kerala to destinations in the Gulf, including our Abu Dhabi home, which has also been the base for thriving ventures by Kerala business houses. Reaching a 10-year milestone is fitting tribute to the support Etihad Airways has received from the state government of Kerala in making our operations a success.” Dr Venu Vasudevan, Principal Secretary Kerala Tourism, said: “Kerala Tourism is delighted to learn of the extra flights launched by Etihad Airways, which adds more connectivity to Kerala. We congratulate Etihad Airways on a decade of flying to Kerala and look forward to conducting …

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Etihad, Jet sign agreement with Maharashtra

Etihad Airways and strategic partner Jet Airways have signed an agreement with the Government of Maharashtra to promote tourism to the western Indian state. The partnership will enable both airlines to capitalise on their links with Maharashtra and further propel domestic and international arrivals into the state capital Mumbai and beyond. It is the first time an Indian state has signed a tourism collaboration agreement with the airline sector. Maharashtra Chief Minister Devendra Fadnavis presided over the signing of the MoU in Mumbai. It followed months of discussions between the leadership of both airlines and the state government on exploring ways to work together to promote tourism‎. Under the agreement, the three entities will pool marketing resources to participate in travel-trade events in key international markets such as the UK and the UAE; jointly promote ‘Destination Maharashtra’ through advertising campaigns; and organise inbound familiarisation trips for travel agents. Collectively, the two airlines operate five flights a day between Abu Dhabi and Mumbai with domestic connections across the country. In addition, Jet Airways flies daily between Maharashtra’s second largest city of Pune and Abu Dhabi. Commenting on the association, Jaykumar Rawal, Minister of Tourism, Government of Maharashtra, said, “Together, we can create benefits for travellers and shareholders. Our aim is to jointly put in place the best strategies and practices to increase Maharashtra’s marketing footprint and position it as the most preferred destination.” James Hogan, President and Chief Executive Officer, Etihad Aviation Group, said, “Being part of one of the world’s largest economies, Maharashtra has plenty to offer business and leisure travellers. We are therefore delighted to expand our links to promote tourism to this vibrant state, which we have been …

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