Tag Archives: Hotel Association of India

HAI opens West Bengal chapter, requests industry status in state

Hotel Association of India (HAI) has launched its West Bengal Chapter, and has submitted a memorandum of industry demands to West Bengal Chief Minister, Mamata Banerjee and Finance Minister Dr. Amit Mitra, seeking industry status for the hospitality sector. The association has suggested that this will help in reducing costs and encourage re-investment while bringing greater transparency in the sector functioning. A favourable policy decision of according industry status and allowing benefits available to manufacturing will strengthen the Indian hospitality industry, preserve and unlock its immense potential to make a significant contribution to the State’s GDP and jobs, supporting the post-pandemic economic revival of the region. MP Bezbaruah, Secretary General, Hotel Association of India, said, “The Association believes that granting industry status to the sector will enable hotels across the state to avail benefits towards electricity and water tariff at an industrial rate, lower property tax, rationalisation of taxes & license fees, simplified approval process for hotel projects & hotel operations and other benefits accorded to industries – thus helping in ushering transparency, reduce costs, and encourage reinvestment. Such small steps are crucial for revival of the sector after the disastrous impact of the Pandemic and essential considering the extent of employment and income the sector generates.”

Read More »

HAI seeks industry status from Punjab Govt

Hotel Association of India (HAI) has launched its State Chapter for Punjab and appealed to the State Government to accord ‘industry’ status to the hospitality sector, thus enabling hotels across the state to avail the benefits towards lower electricity and water tariff, lower property tax, rationalisation of taxes & licence fees, and simplified approval process for hotel projects and hotel operations.

Read More »

Paying service charge at restaurants is now optional

The Department of Consumer Affairs, Central Government has called for clarification from the Hotel Association of India, which have replied that the service charge is completely discretionary and should a customer be dissatisfied with the dining experience he/she can have it waived off. Therefore, it is deemed to be accepted voluntarily. The Department of Consumer Affairs has asked the State Governments to sensitize the companies, hotels and restaurants in the states regarding aforementioned provisions of the Consumer Protection Act, 1986 and also to advise the hotels/restaurants to disseminate information through display at the appropriate place in the hotels/restaurants that the ‘service charges’ are discretionary/ voluntary and a consumer dissatisfied with the services can have it waived off. A number of complaints from consumers have been received that hotels and restaurants are following the practice of charging ‘service charge’ in the range of 5-20%, in lieu of tips, which a consumer is forced to pay irrespective of the kind of service provided to him. The Consumer Protection Act, 1986 provides that a trade practice which, for the purpose of promoting the sale, use or the supply of any goods or for the provision of any service, adopts any unfair method or deceptive practice, is to be treated as an unfair trade practice and that a consumer can make a complaint to the appropriate consumer forum established under the Act against such unfair trade practices.

Read More »
error: Content is protected !!