Tag Archives: India Assist

As millions of devotees gather at Mahakumbh 2025, India Assist, in collaboration with the Uttar Pradesh Government, has reached a major milestone of successfully providing over 50,000 assistances to pilgrims and travelers. This achievement reinforces India Assist’s role as a trusted travel assistance partner, offering navigation support, real-time guidance, and emergency aid at one of the world’s most significant religious congregations. The spiritual and cultural phenomenon of Mahakumbh draws millions from across India and beyond. Amidst the vastness and energy of the Kumbh, navigating the grounds, finding assistance, or dealing with unexpected situations can be overwhelming. Recognizing these challenges, India Assist has been managing Tourist Information Centres (TICs) at key locations, including railway stations, the airport, and within the Kumbh Mela grounds. These TICs provide 24/7 tech-enabled assistance, helping visitors with navigation, medical emergencies, lost belongings, language barriers, and real-time updates on crowd movement and accessibility. Beyond logistical help, India Assist has played a crucial role in reuniting families and resolving travel concerns. Over 17 families who lost their way in the crowd have been successfully reunited, and numerous travelers have received immediate help in distressing situations. One such instance involved a pilgrim struggling to locate his pre-booked cab and tent accommodation. India Assist’s team of on-ground staff stepped in, navigated him to the right location, and arranged alternative transport when needed. In another case, a visitor who fell victim to fraud was guided to the nearest police station, ensuring a swift resolution to his concerns. Speaking on this milestone, Aakalp Johari, Co-founder and CEO, India Assist, shared his thoughts on the heartfelt impact of the initiative, “Mahakumbh 2025 has reaffirmed our belief that a combination of human empathy and …

India Assist, the showcase startup of GoI has signed a Memorandum of Understanding (MoU) with the Indian Railway Catering and Tourism Corporation (IRCTC) to provide emergency travel assistance service to travelers. By signing the MoU with the largest travel aggregator, India Assist, the only Global player pioneering app-based emergency travel assistance, aims to deliver ‘On-Ground Assistance’ to any traveler who requires such help. India Assist have been providing services like, medical emergency support, on-ground support in theft, loss, emergency transit assistance, verified information and personal help, to give a seamless and hassle-free experience to travelers. India Assist have dedicated teams to guide people through perplexing situations. For instance, their ground assistance teams help people file First Information Report (FIR) at the nearest police station during cases of theft or connect them to nearest hospital at the time of medical emergency. Deliberating on the same, Mr Harish Khatri, founder and MD of India Assist, said the new initiative with IRCTC will act as a boon to travelers who are in need. “We are working towards providing a relaxing and stress-free travel to people. The initiative will deliver assistance to travelers during times of disruptions and unforeseen incidents. Our goal is to be present at the right time and place. We have already been offering personal assistance and verified information through an on-ground team system in 100 cities in the country. With the MoU with IRCTC, we expect to reach 2 million travellers,” he said. Recently, IRCTC has come up with a slew of new initiatives for the convenience of passengers of Indian Railways. Their pact with India Assist will ensure a smooth and safe travel for passengers during unforeseen situations.