Tag Archives: InterGlobe Technology Quotient

India’s millennial business travellers want constant booking info with human advice

Millennial business travellers in India are changing the landscape of corporate travel by demanding both cutting-edge digital support throughout their trips and on-demand advice from human consultants, according to a recent independent global study commissioned by Travelport. For the research, 11,000 travellers were surveyed in 19 countries who took at least one return flight in the last year. The results showed that half (47 per cent) of India’s millennial business travellers now count being unable to access booking information across their devices 24/7 as one of their biggest gripes, compared to two fifths (40 per cent) of Gen X2 travellers and one third (35 per cent) baby boomers. The research also revealed that three fifths (56 per cent) say they get frustrated when companies don’t use data analytics to provide highly personalised travel recommendations based on their past preferences, compared to two fifths of both Gen X (43 per cent) and baby boomer (41 per cent) travellers. Two fifths (43 per cent) say not being able to get expert advice from human consultants during the booking process is a major pain point. Sandeep Dwivedi, Chief Operating Officer, InterGlobe Technology Quotient, said, “The findings demonstrate the digital shift among Indian business travelers before and during their journeys. And the necessity of $7.6 trillion global travel and hospitality industry to adapt continually to provide responsive, relevant and timely services for customers. More importantly, in an age where Gen X and Millennials are increasingly becoming tech savvy, they want relevant and timely content at their fingertips, at the very moment, from the time they search to their return from the trip.”

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Travelport and MakeMyTrip join hands

MakeMyTrip and InterGlobe Technology Quotient, the official distributor of Travelport in India have forged a strategic alliance that will allow the OTA access into Travelport’s Travel Commerce Platform. Under the agreement, MakeMyTrip can expand the use of Travelport’s technology from the Ibibo Group to their other primary distribution channels starting in the second half of calendar year 2017. Gordon Wilson, Travelport’s President and CEO, commented, “India is a market with enormous growth potential where Travelport, working with our distributor ITQ, has grown in air booking terms by 14 per cent in the first half of 2017 when the GDS air market has grown by 11 per cent. Securing a partnership with the leading online travel agency in the market, with a high growth profile and tremendous track record, gives even further impetus to our plans in the country.” Deep Kalra, Founder, Chairman and Group CEO, MakeMyTrip, added, “This is an exciting time for MakeMyTrip and we are delighted to partner with Travelport and ITQ as part of our growth strategy in the service of the travelling Indian consumer.” Travelport currently boasts a portfolio of approximately 400 airlines, including the merchandised content of over half of these carriers such as fares families and ancillary products (paid seat assignments, baggage fees, priority boarding, etc). MakeMyTrip, along with its other entities Goibibo and redBus receives over 33 million visits via its desktop and mobile-web platforms and serves over 40 million mobile app active users each month.

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Sandeep Dwivedi takes on the role of COO at ITQ

Sandeep Dwivedi has been elevated to the post of Chief Operating Officer (COO) at InterGlobe Technology Quotient (ITQ) to lead the overall responsibility of ITQ’s growing operations including strategic business development and implementing growth strategies. Having previously led the position as Chief Commercial Officer at ITQ and served in InterGlobe Group of companies in different capacities, he has demonstrated spectacular leadership competency with company’s growth in the market. With over 25 years in executive management and business supervisory roles, he spearheads commercial strategy and business growth in the organisation.

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GPS makes its next stop at Chandigarh

The second edition of Global Panorama Showcase in Chandigarh took off from where it left Ahmedabad last week, with a packed crowd and a plethora of business opportunities for the trade. The first day saw select product presentations from the likes of InterGlobe Technology Quotient, FXKart, Tourism Office of Spain, Genting Hong Kong, Sahibji Group of Companies and Voice of Chandigarh. This was followed by the much-awaited session on GST by CA Manish Gadia from GMJ & Co which gave the present representatives of the travel trade valuable insight into the workings of GST. Day 2 will commence the B2B sessions and with that it will bring to the front the tourism potential of this Tier II city.

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ITQ’s Student of the Year 2017 kicks off

The Student of the Year contest, powered by InterGlobe Technology Quotient (ITQ), took place at Ibis New Delhi Aerocity in an attempt to hone budding talent from tourism institutes to launch dream careers for the best candidates. The final round of the contest was held amongst five finalists who presented on a tourism-related topic, and were judged by an esteemed panel consisting of Ashish Kumar, Managing Partner, Agnitio Consulting; Geeta Jain, CEO, Carlson Wagonlit Travel India; and Prof. (Dr) M Sajnani, Director – Tourism Management, Amity Institute of Travel and Tourism. Anil Parashar, President and CEO, ITQ, said, “The contest has been growing every year and this time, a total of 160 colleges participated in this out of which five reached the finals. Student of the Year aims to give the best talent from tourism universities a chance to acquire the ideal skill-set for a technology-first future, and is our way of ensuring a win-win situation for the student, as well at the industry. Elaborating on the same, Sandeep Dwivedi, Chief Financial Officer, ITQ, stated, “Our idea is to give students from the industry a platform to showcase their talent and fast-forward their career. This is our anvil event and since several of the participants are from different corners of the country, we would like to make it regional in the coming future so that more students get a chance to participate.” Also present on the occasion for the awards ceremony were Cristina Ionela Tarteata, Deputy Minister – Tourism, Government of Romania, along with His Excellency Radu Octavian Dobre, Chargé d’Affairs, Romanian Embassy in New Delhi, India.   

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