Tag Archives: Ministry of Civil Aviation

MoCA’s upgraded version of AirSewa to address flight delays and other issues

Union Minister of Civil Aviation Suresh Prabhu and Minister of State for Civil Aviation Jayant Sinha have launched an upgraded version of AirSewa web portal and mobile app. The Ministry of Civil Aviation had earlier launched AirSewa web portal and mobile app in 2016 to address issues like flight delays, problem in refunds, long queues, inadequate facilities at airports and complaints of lost baggage by air passengers. Speaking during the launch, Prabhu said, “I would like to congratulate all the stakeholders for the launch of upgraded web portal and app of Air sewa. In a matter of few more months, we’ll be launching another upgrade for the same.” Sinha said, “AirSewa 2.0 upgrade came after two years of initial launch. And, I would like to thank and support all the stakeholders in the ecosystem as this wouldn’t have been possible without the support.” The upgraded and improved version of AirSewa operates through an interactive web portal as well as through a mobile app for both android and iOS platforms, and will offer people a convenient and hassle-free air travel experience. With around 30,00 app downloads and 75,000 web portal hits, AirSewa 1.0 was received well and helped significant number of air passengers to get their concerns resolved. The ministry felt the need for development of an upgraded version of AirSewa to provide a superior user experience with enhanced functionalities including features like secure sign-up and login with social media, chatbot for travellers’ support, improved grievance mangement, including social media grievances, real-time flight status and detailed flight schedule.

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FICCI-Yes Bank releases Knowledge Paper on tourism infrastructure

Highlighting the foremost areas of developing a robust tourism infrastructure and the current scenario of tourism in India, FICCI in association with Yes Bank has released a knowledge report titled ‘Tourism Infrastructure Investments: Leveraging Partnerships for Exponential Growth’, during the Tourism Investors Meet 2018 held in New Delhi. The It also features facts and figures pertaining to the tourism sector and suggests recommendations to establish India as a global tourism hotspot. Usha Padhee, Joint Secretary, Ministry of Civil Aviation, Government of India, unveiled the report during the meet along with Bhupesh Rathore, President & Head – Strategic Government Advisory, Yes Bank; Dr Jyotsana Suri, Past President, FICCI & Chairperson, FICCI Tourism Committee; Dipak Deva, Co-chairman, FICCI Tourism Committee and Rahul Chakravarty, Consultant – Tourism, FICCI. Rathore also gave a presentation focusing on the potential and development of tourism across various sectors of the industry.

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Travel and tourism investment to rise by 6.7% per annum over the next 10 years

Travel and tourism investment is expected to rise by 6.7 per cent per annum over the next 10 years to Rs 5,546.3 billion in 2028, according to FICCI-Yes Bank Knowledge Paper titled ‘Tourism Infrastructure Investments- Leveraging Partnerships for Exponential Growth’. Usha Padhee, Joint Secretary, Ministry of Civil Aviation, said that the tourism and civil aviation ministries are engaging continuously to identify solutions and implement them for the growth of both the sectors. “The way forward is a focused approach for evolving tourist places under the aviation connectivity scheme and expanding existing routes under UDAN scheme including helicopter routes in hilly and north-eastern regions. This will provide good infrastructural support to the tourism sector,” said Padhee. She also added that the Ministry of Civil Aviation is working to remove bottlenecks in remote and regional areas by providing proper navigation means, technology, better security and safety. Dr Jyotsna Suri, Past President, FICCI & Chair, FICCI Tourism Committee and CMD, Lalit Suri Hospitality Group, in her address said that increasing connectivity will boost tourism, adding that ‘one flight per day to Khajuraho will build the demand eventually’. Dipak Deva, Co-Chair, FICCI Tourism Committee and MD, SITA, TCI & Distant Frontiers also presented his views on the growth of tourism in the country at the 4th Tourism Investors Meet held in Delhi.

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No charges on air ticket cancellation within 24 hours of booking

Ministry of Civil Aviation has announced the Draft Passenger Charter, which defines the rights of the passengers, under which Jayant Sinha, Minister of State, Civil Aviation, informed that there will be a lock-in period of 24 hours post booking for passenger, allowing them to cancel or amend the ticket without any charges. However, he said that this waiver will not be eligible for a ticket booked 96 hours (4 days) before the departure of the flight. It was also revealed that if the airline is at fault for any delays or cancellation, then under no circumstance the airline, or the OTA or agents who has booked the ticket, can levy cancellation charges which are more than the total of basic fare and fuel surcharge.

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MoCA looking at 20-min benchmark for immigration

The Ministry of Civil Aviation is looking at a benchmark of 20 minutes for passengers at immigration, said Jayant Sinha, Minister of State for Civil Aviation while addressing a gathering at CAPA Conference in Mumbai via a video link. Speaking about the steps taken at the Delhi airport in response to the recent spike in international travel, Sinha pointed out, “We recently saw a dramatic spike of 30 per cent in international travel in the winter schedule, particularly at the Delhi airport. Mumbai did not grow as much due to slot constraints. But these are two airports where we are facing some congestion. In response to that, we along with the Ministry of Home Affairs acted swiftly by increasing capacity for immigration officers as well as immigration counters at the Delhi airport. In Mumbai however, we are much more constrained even though we have added capacity, although it is not at the same level as Delhi. We are thankful to Ministry of Home Affairs for acting so swiftly. Our benchmark as far as immigration is concerned is 20 minutes. If anyone has to wait more than that, then we are not doing our job well.”  

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6 key MoCA initiatives underway: Jayant Sinha

The Ministry of Civil Aviation has six key initiatives underway, said Jayant Sinha, Minister of State for Civil Aviation. Addressing a gathering at CAPA Conference in Mumbai via a video link, the minister opted to answer questions from the audience instead of giving a speech. As part of a response, he outlined six key initiatives that India has undertaken. “There is no other country in the world that has undertaken such pathbreaking projects in the last four years as we have. Apart from the privatisation of our national carrier, UDAN and country-wide up gradation of airport infrastructure, we are also working on our passenger-centric measures via Air Seva initiative, dramatic breakthrough in the security architecture of our airports and last but not the least, a drone policy that will change the landscape as far as drone services are concerned. This has not been spoken about much but it will make India a world leader in drone services,” Sinha pointed out.

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325 more routes in UDAN second round; IndiGo, SpiceJet, Jet Airways win big

The Ministry of Civil Aviation (MoCA) has given a nod to 90 proposals for 325 routes during the second round of bidding in the UDAN regional connectivity scheme. While SpiceJet and Air India subsidiary-Alliance Air have been a part of the scheme from the first round itself, IndiGo and Jet Airways participated in the second round only. R N Choubey, Secretary, Civil Aviation, said, “In all, we got 141 proposals for 502 routes (for both planes and choppers). Out of 325, 129 routes are in a newly created category of ‘priority areas’ that include Jammu and Kashmir, Himachal, Uttarakhand, North East, Andaman and Nicobar Islands and Lakshadweep Islands.” IndiGo has got 20 routes Kannur-Bangalore; Kannur-Trivandrum; Cochin-Hubli-Goa; Bangalore-Allahabad-Pune; Nagpur-Bhubaneswar-Allahabad; Mumbai-Allahabad; Hindon-Allahabad-Dehradun; Hindon-Gorakhpur-Allahabad and Hindon-Jaisalamer-Udaipur. SpiceJet was awarded 20 new sectors. “Out of these 20, 15 will cater to unserved markets of Kannur (Kerala), Darbhanga (Bihar), Ozar (Nashik), Pakyong (Sikkim), Kishangarh (Rajasthan).” Alliance Air has got 18 routes like Nashik-Ahmedabad-Kandla; Hyderabad-Kohlapur; Hubli-Hyderabad; Bikaner-Jaipur and Jammu-Bhatinda. Jet has got four proposals.  

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MoCA grants ‘in principle’ approval for setting up of 18 Greenfield Airports

The Ministry of Civil Aviation (MoCA), Government of India (GoI), has granted ‘in principle’ approval for setting up of 18 Greenfield Airports in the country. The list of these airport along with the estimated cost is: Mopa in Goa (approx. Rs. 3100 cr), Navi Mumbai (approx. Rs. 16704 cr), Shirdi (approx. Rs. 320.54 cr) and Sindhudurg (approx. Rs. 520 cr) in Maharashtra, Bijapur (approx. Rs. 150 cr), Gulbarga (approx. Rs. 13.78 cr in initial phase), Hasan (approx. Rs. 592 cr) and Shimoga (approx. Rs. 38.91 cr) in Karnataka, Kannur in Kerala (approx. Rs. 1892 cr), Durgapur in West Bengal (approx. Rs. 670 cr), Dabra in Madhya Pradesh (approx. Rs. 200 cr), Pakyong in Sikkim (approx. Rs. 553.53 cr), Karaikal in Puducherry (approx. Rs.170 cr), Kushinagar in Uttar Pradesh (approx. Rs. 448 cr), Dholera in Gujarat (approx. Rs. 1712 cr) and Dagadarthi Mendal, Nellore Dist. (approx. Rs. 293 cr), Bhogapuram in Vizianagaram District near Visakhapatnam (approx. Rs. 2260 cr) and Oravakallu in Kurnool District (approx. Rs. 200 cr), Andhra Pradesh. The timeline for construction of airport projects depends upon many factors such as land acquisition, availability of mandatory clearances, financial closure, etc. by the individual operator. This information was given by the Minister of State for Civil Aviation Jayant Sinha in written reply to a question in Lok Sabha. The construction of airport project depends upon many factors such as land acquisition, availability of mandatory clearances, financial closure, etc. by the individual operator. The State Government of Maharashtra has completed the tendering process and MIAL is the highest bidder.

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SpiceJet to start Hyderabad-Puducherry flight under UDAN

SpiceJet has announced its third daily direct flight on the UDAN routes of Hyderabad-Puducherry, starting August 16, 2017. After the new flight, Puducherry will be connected with Delhi, Mumbai, Bengaluru, Chennai, Tirupati, Ahmedabad, Jaipur, Chandigarh, Vijaywada and Varanasi with convenient onward connections. SpiceJet was awarded six proposals and 11 routes in the first phase of Ministry of Civil Aviation’s UDAN scheme. Out of the six finalised proposals, four will cater to the unserved markets of Adampur, Kandla, Puducherry and Jaisalmer, and the other two will be for the underserved markets of Porbandar and Kanpur. Flights have already started on Mumbai-Porbandar-Mumbai and Mumbai-Kandla-Mumbai routes from July 10.

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MoCA consults partners to design upgraded AirSewa 2.0

The Ministry of Civil Aviation, in its meeting with industry stakeholders, invited suggestions for designing AirSewa 2.0, which would be the upgraded version of the AirSewa web portal and mobile app that was launched in November last year to make air travel convenient and hassle-free. Nodal Officers of all stakeholders like airlines, airports, immigration, customs, DGCA, etc. attended the meeting. All of them shared valuable suggestions for service improvement, enhancing user comfort and quick redressal of complaints, which will be considered for  incorporation in the design of AirSewa 2.0. This comes in line with the success of AirSewa1.0 which has been well received, with around 19,000 app downloads and over 65,000 web portal hits since its launch. More than 92 per cent of grievances have been resolved and most of them within the stipulated time limits.

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