Tag Archives: Priority Pass

In India, more than 4 out of 5 (83%) of travellers believe airports are adopting AI and technology at the right pace 88% of Indian travellers spend more due to automation, significantly higher than the global (60%) and Asia Pacific (68%) average 61% of travellers in India say new airport technology has reduced stress, and 46% say tech has made their journey more seamless While airport technology evolves, genuine service, trust and human connection remain key Airports are rapidly evolving into technology-driven hubs, reshaping the travel experience and unlocking significant commercial potential. Priority Pass, the world’s leading airport lounge and experiences programme and part of The Collinson Group, has released new global research surveying over 12,000 travellers – including from key markets across Asia Pacific (APAC) such as India, Hong Kong SAR, Australia, Indonesia, Singapore, South Korea, and Thailand – to highlight how digital innovation is transforming traveller behaviour, spending and engagement at airports worldwide. The global airport automation market size is projected to surge from USD 55.05bn in 2025 to USD 85.12bn by 2031, fuelled by rising passenger expectations and investment in digital infrastructure. From biometric ID and real-time passenger updates to fully automated check-in and bag drop, the report finds smart technologies are directly influencing traveller choices and spend. Amongst Indian travellers, 82% identified fast-track security and 85% cited digital boarding passes as the most impactful technologies, while automated baggage drops and advanced scanners are both highly valued by 80% of respondents. Additionally, 88% expressed comfort in sharing biometric data to help expedite their journey. 88% of Indian travellers – particularly Gen Z (91%) and Millennials (93%) – report increased spending at airports due to automation, significantly higher …

Read More »