Tag Archives: refunds

Indian LCC IndiGo claims that the airline has already processed close to Rs1030 crore of refunds, which amounts to about 99.95% of the total amount owed to its customers. The pending credit shells are mostly cash transactions wherein IndiGo is awaiting bank transfer details from the customers.

A report by Directorate General of Civil Aviation (DGCA) for June shows that 78.5% of complaints from passengers were regarding refunds. It added that 62% flights were cancelled due to commercial reasons (low load, clubbing of flights). The most complaints in June were against Air India, followed by TruJet and SpiceJet.