Tag Archives: Sanjiv Kapoor

Vistara extends longstanding distribution agreement with Amadeus

Vistara and Amadeus have renewed a multi-year distribution agreement that guarantees Vistara’s travel agency partners’ continued access to the airline’s full range of fares and prices through Amadeus. Amadeus Airline Fare Families supports Vistara in making its branded fares, called Vistara Freedom Fares, available through the Amadeus distribution channel. Amadeus Fare Families will empower travel agents with clear, structured information they need to advise their customers and proactively upsell from one fare family to the other based on each traveller’s needs and preferences. Vistara will also be looking at integrating ancillary services in the future as part of their product offerings. This partnership will enable Vistara to further grow its customer base by continuing to connect to travellers globally through the world’s largest community of travel sellers and buyers. By connecting to Amadeus’ innovative travel platform, Vistara is able to define and deliver enhanced offers, including rich content, to travel agents and travellers. The airline is also now able to differentiate its travel offers beyond just price, while ensuring that agencies and travellers have all the information at hand in order to make the right purchasing decisions. Sanjiv Kapoor, Chief Strategy & Commercial Officer, Vistara, commented, “We are pleased to continue our successful partnership with Amadeus. Travel agencies are a key part of our strategy to serve our customers through the channel of their choice, both in India and internationally. With the new agreement, we will have access to Amadeus’ global travel agency network which has the widest reach of travellers globally and this is a significant agreement in our growth strategy.” Cyril Tetaz, Executive Vice President — Airlines, Amadeus, Asia Pacific, said, “We’re very proud to be able to …

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Vistara becomes British Airways’ only codeshare partner in India

Vistara and British Airways have signed a codeshare agreement, further deepening their already existing interline partnership. Under the agreement, British Airways will add its ‘BA’ designator code to approximately 60 Vistara-operated flights each day covering 13 Indian cities, including eight new virtual British Airways destinations, namely Ahmedabad, Amritsar, Bhubaneswar, Chandigarh, Goa, Kolkata, Kochi, and Pune. Additionally, the BA code will also be put on Vistara flights between Mumbai and Amritsar, and Chennai and Kolkata. Sales under the codeshare agreement are open on all channels and major GDS systems for flights starting September 27, 2018. Commenting on this milestone partnership, Sanjiv Kapoor, Chief Strategy & Commercial Officer, Vistara said, “We are delighted to extend our existing interline and through check-in partnership with British Airways to a codeshare agreement. This partnership reaffirms our commitment to taking India’s finest airline brand beyond Indian borders, and it gives us the opportunity of welcoming travellers from around the world to experience the ‘new feeling of flying’ in India with Vistara. We share a lot in common with British Airways, key among which is our focus on delighting customers. We are confident that our respective customers will truly enjoy the reciprocal benefits of this collaboration.” Rishi Kapoor, Head of Alliances, British Airways said, “We have been flying to India for more than 90 years, so it is incredibly exciting for us to be able announce this partnership with such a well-respected carrier.”  

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Vistara launches Kolkata-Chennai double daily from March 25

Vistara has announced double daily flights between Kolkata and Chennai, as well as a direct same aircraft service to Kochi via Chennai, starting March 25, 2018. The airline has increased its frequencies between Kolkata and Delhi with the launch of a third daily flight to the national capital. With these additions, Vistara will connect Kolkata directly with Delhi, Chennai, Port Blair (Andamans) and Kochi. Customers from Kolkata can also connect via Delhi to many other domestic and international destinations, including Chandigarh, Srinagar, Jammu, Amritsar and Lucknow domestically, and multiple cities internationally through Vistara’s 21 international interline partners. Sanjiv Kapoor, Chief Strategy & Commercial Officer, Vistara, said, “The launch of these new routes and flights from Kolkata reflects the commitment Vistara has to Kolkata, and of the positive response we have received to our flights from the city. Our Kolkata flights have high loads in all classes, and we are truly grateful to our customers for placing their trust in us and making us their airline of choice in such a short span of time.”

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Vistara starts Delhi-Chennai direct daily service

Vistara has launched a daily direct service between Delhi and Chennai and is set to double its frequency between the two cities from March 1, offering convenient same-day return options in both directions. Besides, the airline will fly daily direct between Chennai and Port Blair from March 1, and will further expand its operations from the city from March 25 with daily direct flights between Chennai and Kochi and double daily flights between Chennai and Kolkata. Sanjiv Kapoor, Chief Strategy & Commercial Officer, Vistara said, “Many of our customers had been waiting for us to bring ‘the new feeling of flying’ to Chennai, and we’re pleased to finally inaugurate our service to the city. We may have been late in coming to Chennai, but our aggressive expansion plan from the city truly signals its importance to Vistara. The new Chennai service would offer additional connections through Delhi to many additional destinations including Srinagar, Jammu, Amritsar, Chandigarh, Lucknow, Varanasi, Bagdogra, and Guwahati.”

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Vistara launches customisable holiday packages with ‘Vistara Getaways’

Vistara has introduced ‘Vistara Getaways’ for user-customisable holiday packages covering flights, hotels, cars, and sightseeing options at attractive package prices. Customers can choose holiday packages for as many as 35 cities in and around Vistara’s network of 21 destinations, at getaways.airvistara.com. The packages include air travel options on Vistara, airport transfers as well as car rental options, and sightseeing tours, and hotel stays in partnership with leading hotel chains such as Taj, Hyatt, Radisson, Le Meridien, and upscale boutique hotels. In addition, ‘Vistara Getaways’ allows travellers to personalise their holiday packages by choosing the duration of holidays, their preferred cabin class for air travel, options to upgrade hotels and the category of rooms, and even upgrade the choice of cars for local transportation. Customer can even choose to split their stay in a city in more than one hotel. Sanjiv Kapoor, Chief Strategy & Commercial Officer, Vistara, said, “Planning the perfect holiday involving air, hotel, car, and sightseeing options can be an arduous and time-consuming task. With Vistara Getaways, the globally experienced discerning travelers of today are assured of having all their holiday needs met via a convenient, online one-stop-shop, and more importantly, with attractive pricing and great flexibility to design their holidays the way they want it, very unlike traditional packaged holidays. The introduction of Vistara Getaways is in line with our promise of providing more options along with a seamless world-class travel experience to our customers.” As part of the launch, Vistara is offering an inaugural discount of flat Rs. 4,000 on the holiday package price for the first 100 customers of Vistara Getaways. The discount is available using the promo code ‘FIRST100’.

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Vistara to provide Avis India car rental services to customers

Vistara and car rental company Avis India entered a partnership to provide a seamless car rental experience to Vistara customers. Customers booked on any Vistara flight can make their airport transfer, chauffeur-driven or self-driven car reservations at the time of booking a Vistara ticket, using the ‘Enhance My Booking’ option on the airline’s website. Members of Club Vistara (CV) will get to earn 10 CV points on every INR 100 spent on making bookings with Avis, using this option. Sanjiv Kapoor, Chief Strategy & Commercial Officer, Vistara said, “It is our constant endeavour to offer our customers a seamless and superior travel experience across all touchpoints, whether it is on ground or at 35,000 feet above it. In Avis India, we find a partner that shares our passion for delighting customers with a first-rate travel experience.” Sunil Gupta, Managing Director & CEO of Avis India said, “We are committed to providing a premium and a hassle-free car rental experience to consumers across the country. Our core values of providing a safe, reliable and comfortable transportation solutions resonate with what Vistara stands for in air travel.”

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Vistara increasing flights to 5 times daily on Delhi–Bengaluru route

Vistara has introduced two additional daily return flights between Delhi and Bengaluru to celebrate the second anniversary of its service on the route. With this addition, Vistara now flies five times return daily (four times on Sundays) between the two cities, taking the count of weekly flights on the route (both ways) to 68. Elaborating on this, Sanjiv Kapoor, Chief Strategy & Commercial Officer, Vistara, said, “In a short time Vistara has emerged as the airline of choice for corporate customers, and the increase in frequency from 3 to 5 flights daily each way between Delhi and Bengaluru is in response to their request for more Vistara flights between these cities. Not only will these flights help us meet the needs of our frequent flyers, it will also attract those wanting to fly us more often.  Bengaluru is a key market for Vistara, and we intend to add more flights there over time, slots permitting.”

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Vistara provides check-in through 3 international airlines

Vistara now allows check-in services at Delhi’s Indira Gandhi International Airport to international passengers through partnerships with Air France, KLM and Japan Airlines. The Singapore Airlines’ Indian carrier aims to streamline international connections and improve convenience as passengers who avail this service will receive their boarding passes for all sectors of their journey and baggage will also be checked through to the final destination. “The through check-in facility will offer great convenience to customers connecting from domestic routes on Vistara to our foreign airline partners, while allowing inbound passengers to seamlessly,” said Sanjiv Kapoor, Vistara’s chief strategy & commercial officer. “We are delighted to partner with leading global airlines, Air France, KLM and Japan Airlines, in addition to our existing partnership with Singapore Airlines and SilkAir, and look forward to working together in providing a hassle-free air travel experience to our joint customers.”

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Vistara to fly daily to Port Blair from Delhi and Kolkata

Vistara inaugurated operations to Port Blair, as its flight UK 747 took off from Delhi for Port Blair via Kolkata, at 0720 hours on Sept 30. With the addition of Port Blair, Vistara now serves 18 destinations across the length and breadth of the country. The new service to Port Blair offers a daily flight from Delhi and Kolkata (same aircraft service via Kolkata), with arrival and departure timings that allow for convenient connections to ferry and catamaran services between Port Blair and Havelock Island. Commenting on the launch of the new services, Phee Teik Yeoh, CEO, Vistara, said, “We are delighted to add Port Blair to our fast-growing network with a daily direct flight from Delhi via Kolkata. The Andamans are a beautiful part of India with rich history and breathtaking natural beauty. We are pleased to offer both the visitors, and the wonderful residents of this region, the chance to experience ‘the new feeling’ of flying Vistara, an airline that is setting new standards of service excellence, when they travel to and from Port Blair.” Sanjiv Kapoor, Chief Strategy & Commercial Officer, Vistara, added, “Delivering on our brand promise to provide seamless, thoughtful and personalized services, we are pleased to introduce a variety of attractively priced packages in cooperation with top travel entities to offer our customers the most convenient travel in the Andamans. While Port Blair itself offers a lot to see and do, including the historic Cellular Jail and an excursion to the neighboring Ross Island, we have also timed our flights to offer the most convenient connections to and from the most popular inter-island ferries such as to Havelock Island.” Vistara also announced the addition …

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Vistara launches suite of ancillary products and services

Vistara has announced the launch of a suite of ancillary products and services including electronic coupon books, class upgrades, lounge pass, excess baggage. All of these products and services can be purchased online during the booking process, or added post-booking through the ‘Manage My Booking’ function. Customers who provide their email addresses or mobile phone numbers at the time of booking will also receive an email or SMS with a ‘hot link’ prior to their flight to enable them to directly access their booking and purchase the ancillary products of their choice. Commenting on the launch, Sanjiv Kapoor, Chief Strategy and Commercial Officer, Vistara, said “We are pleased to launch this suite of ancillary products and services that are designed to offer customers more choices at attractive rates, and that can be purchased with the click of a button. This is the first wave of several more ancillary products and services that are in the pipeline, to be launched in the coming weeks to offer customers even more options to enhance their experience as they Fly the New Feeling.”

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