Tag Archives: Skyscanner

Global travel marketplace Skyscanner has launched a new search discovery and inspiration tool, powered by generative AI Dream and discover, with AI, the tool is initially launching in beta in Australia, India, and Singapore to test traveller behaviour when it comes to using AI for trip planning, with other markets set to follow.  Powered by Open AI’s Chat GPT technology, travellers can ask open ended statements and questions such as “Best cities for cultural tours” or “What are some hidden gems in Europe?”. It also includes a variety of prompts ranging from “Short flights next weekend” to “Foodie city breaks”. The tool will then generate travel ideas and recommendations as well as three destination suggestions with links to the best flight options for each.  Piero Sierra, Chief Product Officer at Skyscanner commented, “Generative AI is such an exciting technology that we as a travel industry are only just beginning to apply. 56% of travellers are coming to Skyscanner for inspiration so with this beta launch we are looking to understand how it might help travellers in the discovery phases of the travel planning journey, and importantly how they engage with the technology versus existing tools. This one of many experiments we are running to see how generative AI can be incorporated into the core Skyscanner proposition helping travellers plan and book their trip with ease and confidence in the future.”    

Skyscanner launches partner quality ratings for providers that will give users the ability to distinguish between airlines and OTAs based on the quality of the booking service and not just on price alone. The quality ratings offer the opportunity for airlines and OTAs to gain feedback from Skyscanner users, rewarding companies who offer the very best in booking experience, and allowing travellers to base their decisions on more than just price. The new feature also provides an instrumental yardstick for travel providers who are able use to the feedback to improve the quality of their service provision. The ratings, determined from Skyscanner travellers over the past 91 days, score travel providers based on the quality of the booking site, additional fees, the after sales customer support experience and the accuracy of the prices shown. Travellers will see the score in the search results for a flight after they choose an itinerary. As part of the roll-out of the new feature, all of Skyscanner’s airline and OTA partners have been given access to the search engine partner portal Connect. The dedicated portal has been designed by Skyscanner to allow the meta site’s partners to fully understand how well they are performing in the market to help them improve and optimize their performance. Travel agent and airline partners have access to a host of analytics including detailed meta-data breaking down the feedback from customers, in addition to their current market share on key routes, and API performance. Skyscanner’s Chief Commercial Officer Frank Skivington, said, “Skyscanner aims to be a true product comparison marketplace, and the first choice distribution platform for airlines and OTAs. Our new quality ratings are intended to highlight airlines …

Skyscanner, the flight search engine, has launched the Facebook messenger bot that lets users search for flights through the chat interface. Users will be able to enter destinations and receive flight prices, as well as ask for recommendations. Filip Filipov, Director, Skyscanner commented, “The messaging economy and conversational search are areas which we believe are incredibly important evolutionary features for the travel industry. It has been a top priority for us to take a pioneering approach when it comes to building a bot for the Messenger Platform. We want to make travel search as easily accessible as possible, and believe that the launch of our Messenger bot will allow more people to search for their travel in a fun and informative way.”