Tag Archives: TAAI

Jyoti Mayal, President, TAAI, has said that they had met Prahlad Singh Patel, Minister of Tourism & Culture, along with the other association heads, where they have requested him to initiate a meeting with Hardeep Singh Puri, Minister of Civil Aviation, so that they can discuss their issues with him, especially regarding restructuring tourism business, refunds, money stuck with airlines, and also about Air India and the service fee that the agents charge for booking VBM flights.

TAAI has voiced its dejection on Air India’s social media post as well as communications to travellers to book on their website and verify airfares with the airlines before booking with agents. The airline has also stated that agents block inventory on GDS. The association has written to MoCA & Air India to withdraw the same.

Efforts put in by TAAI have finally borne fruit as the government has now permitted travel agents to book Vande Bharat flights. “We appreciate Air India, MoCA and NITI Aayog for supporting our initiatives, and look forward to more compliances to support the struggling industry,” says Jyoti Mayal, President, TAAI. As of now, flights to USA, Germany (FRA) and France (CDG) have been announced in the coming phase.

Jyoti Mayal, President, TAAI, has met with Pradeep Singh Kharola, Secretary, Civil Aviation, in which they discussed industry issues and repatriation flights were in focus. Sharing the highlights of the meeting, Mayal said, “After our continuous communications MOCA has assured us that they have started requesting all international airlines to allow agents to book on the repatriation flights. We discussed many more crucial issues relating to the survival & revival of the aviation industry for the agents, not only for now but for the future too.”

Jyoti Mayal, President, Travel Agents Association of India (TAAI) and Vice Chairperson, FAITH, met Amitabh Kant, CEO, NITI Aayog, on July 2 and discussed the concerns and challenges faced by the members. Some of the major issues discussed in the meeting were airline refunds; challenges faced to retain employees, their salaries and avoid unemployment in the sector; moratoriums and reliefs to trade due to COVID-19 lockdown and loss of business; allowing accredited travel agents to book Vande Bharat flights for Air India and also informing foreign carriers undertaking such flights to permit the same; revival challenges and long-term facilitation for the trade with airlines; protection of the agents from airline defaults and suspension of services; direction from government to airlines on remuneration for promoting the airlines; direction seeking travel agent corporate credit cards to be used for airline ticketing; reduction of credit card merchant fee by banks to below 0.75% so as to promote Digital India for aviation, travel, tourism and hospitality sectors as a whole. Seeking support from the government, Mayal requested Kant to ensure the same and assist in guiding the trade, enable creation of demand for growth, and opportunities for all travel and tourism-related activities.

Jyoti Mayal, President, TAAI, has said that they are having constant conversations with Pradeep Kharola, Secretary, Ministry of Civil Aviation (MoCA), discussing the issues of the industry and TAAI members. She also revealed that there is a need to make the travel agent business healthier and regular interaction with airlines to start restructuring the processes. “The Secretary (MoCA) has said he would get a meeting done very soon with international airlines and TAAI. That’s what we are waiting for,” she revealed.

Travel Agents Association of India (TAAI) has written again to the Ministry of Tourism, Ministry of Civil Aviation, Ministry of Finance, regarding concerns of the industry and urging for a stimulus package and schemes of the Government, which was not included in the package announced by the Ministry of Finance. Jyoti Mayal, President, TAAI, also revealed that they have asked MoCA to make an aviation task force which includes the travel agent community, so that they can be put their issues and ideas at the forefront.

In a statement, The Travel Agents Association of India (TAAI) has said that travel agents should issue refunds to their clients only when the same is received by them from the airlines or IATA. Jyoti Mayal, President, TAAI stated that they have raised strong objections on the refund issues and mechanism with all airlines and IATA while also seeking the Ministry of Civil Aviation to direct the airlines to refund all monies since additional funds of the agents is also blocked with airlines paid for advances in float accounts of low-cost carriers operating in India. TAAI has told its members to inform their customers, who desire to refund their tickets, that they shall be updated as soon as they receive refunds from airlines/IATA for the tickets issued and also assure that the same shall be given.

Addressing concerns from member agencies regarding refunds/credits from airlines/ IATA due to the impact of Covid2019 as customers are demanding refunds from travel agents, TAAI has said, “With reference to the unilateral decision of the airlines to give credit notes and no cash refunds, we have made it very clear to all concerned that, cash refunds are required due to the global pandemic situation. It is the right of the passenger to get back his amount paid in stipulated time. Cancellation charges shall not be borne by the traveller due to the cancellation of flights/ lockdown situations/ banning of flights by government of India as well as of other countries, etc.” In an official statement by TAAI to its members, it was written, “We are in daily communications with the Indian Prime Minister’s office(PMO), Ministry of Civil Aviation (MoCA), Director General of Civil Aviation (DGCA), Ministry of Tourism (MOT), Ministry of Finance (MoF), Ministry of Commerce and Industry (MoCI), Niti Aayog, IATA Global Head Quarters, IATA-India, all airlines individually including Low Cost airlines in India. We are working in support with, all associations of travel, tourism & hospitality trade under UFTAA, FAITH, CII and other leading trade bodies. Our concerns have been voiced not only in our communications but also in mainline media being TV channels & newspapers, trade media as well as social media.” The TAAI team urged its members to be patient, claiming that the as Govt. of India, is prioritising the requests of citizens, industries, trade, travellers, etc. and are actioning to the best of their abilities, with timelines. “Their main objective right now is to ensure the health safety of all persons and providing proper medical …

Complementing the Finance Minister for her maiden budget, Sanjay Narula, Vice President, TAAI, says that more has been outlaid for infrastructure. “I appreciate the fact that FDI has been relaxed for aviation and surface transport has got impetus because if you don’t have good roads, the tourism doesn’t get a boost. In terms of tourism we expected more. On taxation there should have been some relief for the industry, which has not come,” he says.