Need to rationalise number of travel agents: Kapil Kaul, CAPA India

Talking about the after-effects of COVID-19 on the Indian tourism and aviation industry in the recovery phase during TravTalk Digital Conclave, Kapil Kaul, CEO & Director, CAPA South Asia said that there is a need to rationalise the number of travel agents in the country. “There will be consolidation across the travel and aviation sector. The change must start by rationalising the number of travel agents in the country. Somewhere, the associations need to relook at their membership. There should be stricter norms to be a travel agent otherwise there will be fewer entry barriers in the industry, we’ll keep having more and more travel agents. Travel trade associations must relook at whether they need so many travel agents? You can’t have thousands and thousands of travel agents. The more and quicker you rationalise, it is better for the health of the industry. There is a possibility that there would be no airline commission or GDS commission may drop(If NDC comes into effect in June) for travel agents in the recovery phase post-COVID-19 crisis. Then you may need to take that call earlier than post to avoid taking drastic measures suddenly. I urge TAAI, TAFI to look at their membership and restrict the qualification to be a travel agent.