Guest feedback, mystery shopping and service audits best ways to measure hotel amenity performance: Wipro

Sharing his opinion on best ways to measure hotel room amenities performance, Rajdev Bhattacharya, Global Head Travel and Hospitality, & Global Travel Services, Wipro, says, “Three points comes to my mind straight away: guest feedback through surveys and reviews, mystery shopping to evaluate amenities based on authentic experiences, and of course service audits.”