IndiGo transitioning from LCC to hybrid model requires substantial investment, maintaining cost efficiency: Rajdev Bhattacharya

Sharing his views on IndiGo’s introduction of a business class, Rajdev Bhattacharya, Global Head (Travel & Hospitality) and Process Owner, Wipro, says, “This means more choices and higher service standards in the domestic market. Transitioning from an LCC to a hybrid model requires substantial investment in cabin reconfiguration, in-flight services, and ground operations. Maintaining cost efficiency will be crucial to ensuring this move is profitable.”