Agents need to be more ambitious in designing travel experiences: Mehernosh Colombowalla

Mehernosh Colombowalla, Director – Beyond Borders Travel Management Company says that he has sailed through the past few months by inspiring his clients to keep their travel dreams alive during this long hiatus. While he spoke at the 5th TravTalk Digital Conclave, he said, “As professionals in the tourism space we understand that regaining consumer confidence in travel is key to regenerating the industry. Clients do not have direct access to airlines & hospitality & thus shortly after lockdown, we invested our time in connecting with our clients, updated them with all the positive developments & factual information given to us by aviation, hospitality & tourism sectors. In the bargain, gained trust & became their validation point for various travel-related information. We spoke to them about new & less frequented destinations and sent them short videos on interesting & unique experiences around the globe – to keep their travel interest alive. Sent them information on the various safety procedures & new norms in travel. All this helped in generating business opportunities for us.”

Talking about the future, he says, travel agents will need to become more ambitious in how they design experiences. As a new paradigm of luxury travel that is life-enriching & value-based is emerging.