Airlines directly approaching customers, ignoring agents: Chitra Bhatia

Slamming Jet Airways’ move to scrap agents’ commission, Chitra Bhatia, Gen. Secretary, OTOAI, said, “I don’t think one per cent commission for agents was a big deal for the airline. Airlines need to continue the commission and partner with travel agents. Commission is a bond between the agent and the airline which should not be discontinued. Airlines are now going directly to the customer, and ignoring the agents in between. However, it is important for both the parties to work together.”