Alibaba Group has opened its first ‘future hotel,’ known as Flyzoo Hotel, in Hangzhou, China. The hotel’s operation relies on smart interactive technologies, particularly facial recognition. A 1-meter high robot serves as a receptionist, remembering guests by using facial-recognition technology. It also uploads guest details to the country’s national public security system via a machine located in the lobby. However, to run housekeeping, FlyZoo still employs humans.