With international tourists expected to grow in the next few years, it is important that India has the right product to meet the need of the visitors. Peter Walton, President and Chief Executive, International Association of Golf Tour Operators (IAGTO), says, ‘India is an incredible kaleidoscope of destinations and experiences and so are the golf courses. I can see doubling of golf tourism revenue in India by 2021. India is still an undiscovered golf destination, even though you have 230 golf courses. Through golf, visitors will be able to experience India. 70 per cent of golf travellers are looking for a unique place which they ahev not discovered earlier.” Sharing statistics on the value of the market he adds, “Since the global economic crisis in 2008-2009, that impacted the entire leisure industry, golf bounced back within 18 months to two years, because golfers will not be denied their annual golf travel fix. Since 2011, golf tourism has grown every year at a rate between 8 and 10 per cent. So, on an average double the rate of growth of an average leisure tourism which is about 4 per cent. That carried on until 2018, we actually anticipate now that the rate of growth will slow to 5-7 per cent per year for the next three years. Mainly due to the lack of sufficient golf courses of a suitable standard in destinations people want to travel to. So, demand is still there but supply in the most popular destinations at the most popular time of the year is insufficient to cope with the demand. That is why new destinations like India can really advantage of the strong situation in the market.”

The Indian travel agents market is expected to reach USD40 bn by 2022, as per a latest study by KPMG and Google. The share of Online Travel Agents (OTAs) is set to increase to 47 per cent in 2022. Currently OTAs in India cater to a range of travel related booking services –airlines, accommodation and lodging, package holidays, cab rentals, cruise sales, travel insurance and other transport services. This includes both leisure and business travel sales. Leisure travel forms a majority of sales for OTAs and continues to remain the focus for major Indian OTAs in the near future. Few players in the accommodation and cab rental spaces maintain their own inventory. While aggregators are focused on on-boarding service providers onto their platform, players with own inventory are more focused on differentiating via service quality.

Wyndham Hotels & Resorts has 3400 rooms in India. Ignace Bauwens, Regional Vice President for the Middle East, Eurasia and Africa at Wyndham Hotels & Resorts, says, “If you look at India as a market and its evolution, the middle class is travelling more. What we need is more mid-scale hotels of quality. That’s why I strongly believe that the brand that will be successful in India will be Wyndham Garden. This brand has the potential for growth in this market. We are still in discussions; the product is very specific, so we are looking for the right location. We have four brands that are active in India – Ramada, Ramada Encore, Howard Johnson, and Days. We are looking for sites to develop 20 Hawthorn Suites by Wyndham for Eurasia mainly India.”  

Ministry of Tourism has identified 17 sites in 12 clusters in the country for development under Iconic Tourist Sites Development Project, pursuant to Budget Announcements of 2018-19. Suman Billa, Joint Secretary, Ministry of Tourism says, “One of the big plans that we are working on is to develop our iconic sites. We have picked out the 17 most iconic sites in India like the Taj Mahal, Kaziranga and we are working backwards to make them world class. We think that all the first-cut master plans are done, so I think that will be a big push as to how we can really make these most iconic sites as truly world-class tourist experiences.” Speaking on the growth of tourism in the country he said, “There is no doubt that tourism will emerge as an economic engine for growth for this country and I don’t think there will be any confusion on that politically. Whatever work that we have been doing and the way that the tourism sector has been pulling together that will continue strongly.” The sites that will be redeveloped are- Uttar Pradesh- Taj Mahal & Fatehpur Sikri; Maharashtra- Ajanta & Ellora; Delhi- Humayun’s Tomb, Red Fort & Qutub Minar; Goa- Colva beach; Rajasthan- Amer Fort; Gujarat- Somnath & Dholavira; Madhya Pradesh- Khajuraho; Karnataka- Hampi; Tamil Nadu- Mahabalipuram; Assam- Kaziranga; Kerala- Kumarakom; Bihar- Mahabodhi.

Jet Airways recently has suspended all its domestic and international operations until further notice. Amidst this, the travellers are concerned about the fate of their JPMiles or Jet Privilege Miles. According to a recent, letter from Jet Privilege to all JP Miles holders, these frequent flyer miles are still valid and can be used for flights, hotel stays, fuel and merchandise options. In a statement, on its website, Jet Airways says, “We, at Jet Privilege, as part of Etihad Aviation Group, want to reassure you that your JPMiles are secure and their value remains intact. We know that you have earned and nurtured your JPMiles over the years and we consider it our foremost duty to safeguard the trust you and our partners have placed in us. As always, you can continue to use your JPMiles on hotel stays, fuel & 2500+ merchandise options at the JetPrivilege Reward Store.”

According to a recent report by HVS ANAROCK, 2018 has seen growth in performance over 2017 in almost all major markets across India, with the momentum carrying into the first quarter of 2019, where performance of January & February 2019 is a stellar 11% higher in RevPAR performance than same period last year. The impact of elections on the industry combined with a strong growth in hotel supply in the year. Given the headstart that 2019 has received coupled with the general momentum that has built over the last two years, we are of the opinion that RevPar’s will grow.

A total of 26 million international trips were taken by Indians last year, as per a Google and Bain & Company report. Last year, they took a staggering 1.8 billion trips — domestic and international — giving the travel and tourism industry a major boost in India. Indian travellers spent nearly $94 billion on transportation, lodging and consumption during their travels. While business travellers spent $37 billion in 2018, leisure travellers spent $57 billion.

The proportion of online bookings has been increasing rapidly and is expected to reach 33 per cent of all hotel bookings by 2021 due to a proliferation of online aggregators, according to a latest study titled ‘How does India travel?’ jointly prepared by Google and Bain & Company. The report states that during key research-heavy phase of interest, research and experience, digital plays a pivotal role with over 86 percent of consumers being influenced by online channels. During this phase, travellers spend their maximum time on search, travel tour provider websites, price comparison websites, and travel articles. Online video too plays a significant role with 21 per cent of travellers being influenced by this platform. In the booking and sharing phase, the report states that nearly 60 per cent of customers book transport and lodging online, and over 50 per cent share feedback online with social media being the dominant platform. Talking about the market opportunities for online travel players, Vikas Agnihotri, Country Director – Sales, Google India said, “New users perceive that online channels are geared towards the more frequent flyers and experience-oriented travellers; and existing travellers research online but the lack of trust in payments and booking experience make them end up booking offline. If travel players tap these online users through personalised marketing, messaging and travel plans, they can further augment online travel bookings. This can be done by adopting digital technologies to influence customers early in the journey and moving from one-time engagement to ongoing relationships to have a positive impact.” “There is a perception amongst consumers that online channels are geared towards premium customers, along with a marked distrust around payment and pricing terms. It is imperative for businesses …

The National High Speed Rail Corporation Limited (NHSRCL) has invited bids for India’s first undersea tunnel, which is part of the Mumbai-Ahmedabad bullet train corridor. The bullet train which will cover a distance of 508 km between Mumbai and Ahmedabad has a 21 km underground corridor. Going by the tender, the work has to be completed within 1,280 days or 3.5 years. The tender is for construction of tunnelling works including testing and commissioning for double line high speed railway using tunnel boring machine (TBM) and new Austrian tunnelling method (NATM) for the project.

Clarks Inn Group of Hotels has opened its latest property in Chhattisgarh. The 52-room property is located in the city-centre and is in close proximity to the Raipur Airport. This would be the first property by Clarks Inn in Chhattisgarh. S N Srivastava, President & Co-founder, Clarks Inn Group of Hotels, said, “We are ecstatic to announce the newest addition, Clarks Inn Suites Raipur, to our ever-expanding portfolio. We are particularly thrilled to debut in the fast-growing hospitality market of Chhattisgarh with such a wonderful and top-of-the-line hotel property. We expect this property to be the most sought-after hospitality address of Raipur and will also strive hard to leverage our presence here to put Raipur and Chhattisgarh on the tourism map of the country.” Exuding old-world-charm with its heritage style architecture, the property has on offer the latest in amenities and world class guest services. For corporates and social occasions, the hotel boasts huge event space, as well as several F&B outlets, lounge and bar, health club, spa and more. Srivastava added, “Clarks Inn Group of Hotels has made giant strides as a hospitality chain and has emerged as one of the most admired and fastest growing hotel companies in the South Asia region. Today, we have established our presence in over 20 states of India and Nepal with a slew of developments to unfold in various parts of the country and overseas in the South Asia and ASEAN region in the coming months.”